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Hand and Stone Massage and Facial Spa
4310 Sharon Road, Charlotte, North Carolina 28211
About the Hand and Stone Massage and Facial Spa
Hand and Stone Massage and Facial Spa is a luxurious beauty salon and spa located in the heart of Charlotte, North Carolina. Our skilled therapists offer a wide range of services, including rejuvenating massages and refreshing facials, all designed to pamper and relax our clients. Whether you're looking to unwind after a long day or treat yourself to a day of self-care, our experienced team is dedicated to providing you with a tranquil and blissful experience. Visit us at 4310 Sharon Road and indulge in the ultimate spa experience at Hand and Stone.
Photos of Hand and Stone Massage and Facial Spa
4310 Sharon Rd, Charlotte, NC 28211, United States
Opening hours of Hand and Stone Massage and Facial Spa
Monday:
09:00 - 22:00
Tuesday:
09:00 - 22:00
Wednesday:
09:00 - 22:00
Thursday:
09:00 - 22:00
Friday:
09:00 - 22:00
Saturday:
09:00 - 20:00
Sunday:
10:00 - 18:00
Reviews of Hand and Stone Massage and Facial Spa
"Manager is a gaslighter it's a rotating door job. Honestly the manager gaslights while the employees try to sell things, and misbooks appointments and blames the employees. I wouldn't go or work here."
"As someone who worked for the FGG franchise (current ownership) as a Regional Manager, I’d avoid this specific franchise at all costs. The massage and esthetics staff are incredible, but the franchise underpays their providers/ overall staff and are unethical, unprofessional, and do not value their guests. They increased prices without notification and try to get out of allowing you to use packages that you paid for when you cancel your membership so they can basically pocket the money. They lied to me about salary expectations as well as special accommodations for my special needs child, forcing me to have to make a decision to part ways. The franchise itself had me fire an LGBTQ employee without coaching/documentation and the owner joked about them using they/them pronouns. They are homophobic and that was disgusting. Please avoid working for this franchise and seek employment at another location. You’ll be better paid anyways."
"I recommend this location! I decided on a Friday morning that I wanted to get a massage, and I was able to make a same day appointment for 3:30. When I arrived, the people at the front desk were very kind and the lobby was relaxing with soft music and a waterfall on the wall. They also had fruit infused water. I had Dr. Dee for my massage and before she got started she made sure she knew of any problem areas I had or areas I wanted her to focus on. During the massage, there was soft music playing as well as a sound machine in the room. She had a gentle touch and did a great job. I felt very relaxed afterwards!! They had a first time special for $70 so I saved money from the regular price!"
"I truly hate having to give negative reviews but my entire situation at this location has been awful. I do not plan on returning to this location. I came in for a facial in which we started 20min late, the girl was very rough with my skin, & her phone kept buzzing throughout the service. It took about 3-4 days before management reached out to me offering to comp my next facial. I arrived to this appointment after having driven 30 min to this location & I was turned away for using a topical cream “72 hours prior”. At this location, other locations & even other businesses it has always been 24 hours. If it is 72 hours I am confused why this was not applied at my previous visit with them or why I was not given prior notice to this policy change. I drove a total of an hour out of my way to come to this location. Additionally, they stated I could not have the service credit returned to me “because technically I received the original service” the service being the one that was very unprofessional. I think it is totally unacceptable, both the service & the refusal to return my credit so I may go to another location."
"Clara and Tina gave me the best massages. I had a long review before and accidentally deleted it but felt bad! Love this place, wish I could stay all day every day!! That would be my idea of heaven. They have a hands on owner who is usually there manning the phone and front desk. This location is pretty spacious. When you go, you go to pull into the mall but then immediately turn to the right into the line of shops."
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