Grand Vista Hotel and Suites 117 Grand Vista, Vonore, TN 37885

"I have been traveling to this area to be with family. I have been to four or five other hotels in Loudon and Lenoir city and this hotel gives you the best value for your money by far from all of them. Rooms are clean and the staff is frendly and always on top of it to provide room service every day and things you may need like fresh towels and bedsheets. I am coming back for sure."

"By far the worst hotel experience we’ve had! We arrived in the area super late, after driving 15 hours from MA we found this hotel online because it was local to the family we were visiting. Red flag #1… if the hotel is located down a dark driveway with no brightly lit sign illuminated, a scary dark parking lot welcomes you to what looked like a scene from a bad horror movie.. no light on the building, overgrown planters full of decomposing plants, and a pile of debris next to a dark danky pool.. you should run not walk.. but again we were exhausted..and definitely were far from the city.. When entering the lobby we were hit with the aroma of curry and a weird, unappealing combination of floral and fruity potpourri..a variety of unmatched furniture and more poor lighting options.. Check in was quick.. license and payment.. in return you get two card keys and pointed towards the elevator. During the short trip from the desk to the elevator.. more aromas.. none appealing. Multiple bowls of dried potpourri, and glade plug ins in every socket we passed.. and a family cooking food in what appeared to be a dining room closed off by a divider.. The elevator ride to floor 2.. creepy! One fluorescent light flickering, the other out. The darkness hiding the disgustingly stained carpet.. and when the doors opened.. your welcomed by a pinch in the face of more mismatched glade plug ins, a broken ice machine with an out of order sign and a hallway divided by plastic sheets ( maybe rooms closed for renovation? Let’s hope!! ) The room - outdated and rundown. Wallpaper peeling, dirty floors, curtain rods hanging awkwardly, a shower curtain that appears was just pulled out of a dingy musty basement that had more wrinkles than I’d ever seen.. the amount of dust appeared the room hadn’t been booked or visited by housekeeping in a LONG time! Counters separated from the wall, stained lampshades, mismatched couch cushions that were stained and ripped, old stained carpet, and furniture that looked to be selected from a yard sale.. scratch and dent special! The desk attendant must have left after I checked in because it was a ghost town the entire night other than a sign to pick up the phone for help - I’m assuming for someone who lives on site because the only person I saw was a man who walked the hallways every few hours. The same man who was putting out coffee at 6am that should have come with a sign don’t drink me.. it was a weird mixture of instant and brewed flavors that literally couldn’t be drank. There won’t be a next time.. the following night we drove over an hour to stay at a Hampton inn.. which exceeded in customer service, cleanliness and welcoming atmosphere. Not sure HOW anyone has rated this hotel more than 1 star unless they’re related to the owners. ** At MIDNIGHT ( 4 hrs after posting my review) last night I was woken by my phone ringing - an incoming call this late is never good - this was no exception! It was the lady from the hotel calling to “discuss my review” I quickly replied “AT MIDNIGHT?? Can this wait until morning?? “ I returned the call the following day, heard multiple excuses, told that it’s my fault we had a bad stay because I didn’t call to complain, and was REFUSED a refund but claimed she’d send me a refund if I pulled the review down - not before. All again my fault for not calling and telling her.. The plug ins are because guests complained about the smell of hotel, and the cleanliness issues because they have no staff, and renovations and upgrades halted cuz they can’t find help. NOW I’ll add my photos.."

"The staff at this hotel were so friendly and helpful. They made our stay so enjoyable and comfortable. The room was spacious, clean and well- maintained. The beds were very comfortable. The location was very beautiful in the morning and very quiet at the night."

"I debated about leaving a review as it seems a family bought it and trying to do the best they can..... but if your on vacation you should know what your getting into. This place a few years ago was great. Obviously it may have been closed or a family has purchased and trying to do thier best. It is under construction but in poor shape. Rooms smelled musty. Floors not vacuumed well. Wall paper coming off the walls. Luke warm water at best for a shower. Pool closed & green. Everything else closed also. So basically just a place to sleep. Quiet as there were only about 10-15 cars in parking lot."

"Room was good & greatly priced. Location was nice and felt private. Their breakfast is basic, cereal toast fruit no hot items. Younger of 2 guys behind counter could have better customer service, but the rest of the team was phenomenal."