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Hand and Stone Massage and Facial Spa
14210 Market Square Drive, Huntersville, North Carolina, United States
About the Hand and Stone Massage and Facial Spa
Hand and Stone Massage and Facial Spa is a luxurious beauty salon and spa located at 14210 Market Square Drive in Huntersville, North Carolina. Our skilled therapists offer a variety of massage and facial treatments to help you relax, rejuvenate, and refresh. Whether you're looking to unwind with a soothing hot stone massage or pamper your skin with a revitalizing facial, our experienced team is dedicated to providing you with a truly indulgent spa experience. Come visit us and treat yourself to a day of relaxation and self-care at Hand and Stone Massage and Facial Spa.
Photos of Hand and Stone Massage and Facial Spa
14210 Market Square Dr, Huntersville, NC 28078, United States
Opening hours of Hand and Stone Massage and Facial Spa
Monday:
09:00 - 22:00
Tuesday:
09:00 - 22:00
Wednesday:
09:00 - 22:00
Thursday:
09:00 - 22:00
Friday:
09:00 - 22:00
Saturday:
08:00 - 20:00
Sunday:
10:00 - 18:00
Reviews of Hand and Stone Massage and Facial Spa
"People were unprofessional. Front desk employees would reschedule and change my appointment's without notifying me properly In a phone call. The company suggested a text should suffice for a change in Appointment, and were not understanding how unprofessional and not a good source of a conformation that was for clarification on the appointment itself. The company is supposed to close at 10 on weekdays but most go home due to not having any Masseuse that works past 7, which is weird on the weekdays because people get off work late. They weren’t accommodating. Spoke to the manager and the manager said they couldn’t compensate anything and would write in my chart Id perfer to be texted over appointment changes, which to me should be common sense. Not everyone checks all their messages with a busy schedule and people would show up for an appointment that was arranged at the original time as expected. Been to several hand and stones and all have acted weird and unprofessional. They also all act like they don’t want to take responsibilities for their incompetence. I’m giving it a one star due to the negligence I’ve seen with their customers over the year and a half I’ve been with them at several different locations."
"I was extremely underwhelmed with my massage therapist. I wanted a relaxing massage, but what I got was a 15 minute focus on some random point of my foot. The massage just didn't feel good. I won't be returning."
"Most men never get a facial but guys you don’t know what you’re missing and why not take care of that face. This is the place to do it. Maintain that face so the road miles don’t show. It was a great place to get my first facial and have been coming every other month to look and feel good about myself and the improvements have been amazing, highly recommend it."
"I have a membership with Hand and Stone. Today I went to have a facial and massage. The facial was great. It was very relaxing. My massage was not the best. I told her to avoid a certain area in back cause it was very sensitive at the moment. Of course soon as she started to rub my back so fast and rough she went all the way down and hit my implant the spot I asked not to be touched. I asked for more pressure and she responded with a delay saying when I start massaging I will apply pressure. My bad I thought the massage had started. She hit me in the head twice while rubbing lotion on my back. She didn’t apologize. She never asked me how the pressure was or how I was feeling like most therapist do. She kept flinging the sheet back to get the area she was massaging. She shakes the sheet at one point so all the cold air can come over my body. A lot more was done I did not appreciate. She is rude and should work on her customer service skills. Her massage is ok though. Just rough and very fast. She didn’t even offer me any water when she was done. She said the massage ended and to have a nice day. Shantel is her name. Fyi. If you go there don’t get her. Ask for someone else. Everyone else I’ve encountered there has been nice and respectful. This visit was out of the norm."
"I signed up for a membership. The problem was they were always so busy that they could never get me in on my schedule. Not even 1 time could I get in after paying several months. I called to cancel and they said they would continue to bill me 1 more time. I was just billed a day ago. When I said that was not going to be ok. They said with an ugly tone, they would make a note and tell a manager to call me. I wanted to discuss this further and ask how many visits I had pending but the girl rudely hung up on me, I could tell she had an attitude just by the way she sounded when she answered the phone. I guess she thought my issue was not important and she was not a manager so it was ok to be rude to me. I was not yelling or cussing or throwing a fit so I’m not sure how she justified the unprofessional action. Terrible customer service. I spent $100’s of dollars on service I’ve not been able to use. I was not asking for a refund. I was simply asking not to be billed again and had she given me the chance, wanted to know how many massages I was owed as they roll over if not used in that month. It felt like the dirty salesman snake oil trick, smile until the contracts signed. It’s sad how customer service is not important anymore."
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