Costco Tire Center

"Took 2 hrs for a tire rotation even with an appointment mid day on a weekday. Car didn't even go into the bay until an hour after the appointment was scheduled. Hope you're not in a rush if you come here."

"Run!!!! I don’t care how cheap their prices are. Customer Service is impossible! They never answer the phone and appointments are a joke. Putting new tires on was a nightmare and I’d rather pay double the price than to go through that experience. One of the tires was defective and it took me over two months to contact them to schedule a repair time. It’s still not fixed correctly. I am so frustrated and cannot stress strongly enough that you should not buy your tires at Costco."

"I ordered tires and made an appt to have them installed 2 weeks later at 10AM, as soon as the store opened. Unfortunately, my vehicle wasn't taken in to be serviced until noon...two hours after what I thought was the first appointment of the day. I would strongly suggest searching for tires elsewhere as many comments reflect similar situations. The price of the tires alone are not enough to make me come back to the Rochester Costco Tire Center. Poor customer service...not typical of Costco."

"Don't use this place. A job that should be taking at most 40 minutes have taken more than 2 hours, and still waiting. Go somewhere else. Strongly not recommending... first experience at Costco tire center, potentially the last one.."

"I had the worst experience having a set of tires installed. They must have sent 10 reminders for me to be on time for my appointment. In fact, they say if you’re late, you could get canceled. So, I show up a bit early to make sure I will be able to have my tires installed. Upon arrival, the agent said that the tire installation would take about 1 hour. I returned in one hour and the car had just been taken in! I had no comfortable place to wait. I was absolutely miserable. I did not want to do a shop. That would have made it worse. Waiting with a basket of food in warm weather would not be smart. The tire installation was not ready for another hour. That means two hours after my installation appointment time. It turns out that they were taking walk-ins for repairs and doing those before servicing my vehicle. I was absolutely livid when I found out. Customers with appointments should be serviced first! Also, at some point, there was only one person handling the whole tire department. Even though the prices are good, I would not recommend getting tires at Costco. I’d rather pay a little bit more money and have better service."