Carhartt 1701 Niagara Falls Boulevard, Amherst, NY 14228

"Carhartt has the WORST customer service I've ever dealt with. I order online from many, many different vendors. Never again will I order from Carhartt. This particular problem was with a return. They refused to send me a Return BC and also refused to give me the return address to allow me to return & insure the item ($150). They continually lied to me (8 times!) via email/phone) that they would send a Return Label. Difficult to understand with their accent. My credit card company took over with them but still action was very slow. If I could, I would give them "No Star.""

"Nice store, packed this afternoon. A fair amount of inventory (call first for something specific and they will set it aside) plenty of staff, changing rooms had a line! Easy to get to, plenty of parking. They gave me my loyalty points and my first responder discount as well."

"I had such a great shopping experience with Tyler today. He greeted me as soon as I walked in and helped me right away! Tyler was so friendly and welcoming, answering all my questions and getting exactly what I needed. He was such a delight and I can’t wait to come back and shop this store again. And I loved speaking with Allison and Mary since they have helped me shop in store before!"

"What a great store to shop for everyday wear, and even greater place to find great quality clothes for work. Some may complain about the prices, but the selection and the quality of the clothes are well worth it. Customer service representative (Jeffery) was very helpful. He coached me through the selection of clothes that fitted my needs. I appreciated the help and patience he displayed."