WakeRack - South Raleigh,

2525 Jones Franklin Rd, Raleigh, NC 27606, United States

"Similar experience with other reviewers, with a paddle with mismatched parts. didn’t notice they were mismatched until i got to the lake, didn’t realize when they said check your paddle on the website they meant, pull it out of the bag and make sure the parts even go together. Annoying day…"

"The business model of this company is very cool, in theory. The actual customer service/equipment service is clearly lacking. I am from out of town and rented two paddle boards. One board was completely missing a paddle, while the other board had a miss-matched paddle that didn't securely click. Regardless of the equipment malfunctions the customer service to mend the situation was extremely inadequate. We really wanted to paddle board and were eager to find replacements, but no matter the suggestion we were told, "the company cannot do that". Ultimately we had to return the equipment and change our plans completely. I do not recommend this company due to the poor customer service."

"Great for a quick, fun date! My lady and I rented two paddle boards and took them to Lake Johnson for a paddle and picnic. Nothing beats this. Great price and easy/ simple setup. The paddleboards are deflated in bags and you get a pump, a life jacket and an adjustable-length paddle. Tips: #1: Make sure you check the pump and paddles. One of our pumps was broken, but they quickly sent me a code for the parts locker so I could get a good pump. #2 Get to the lockers early so you can maximize your time. the paddleboards take a little while and some decent strength to pump up. #3: We went to the main beach/ parkinglot at Lake Johnson. Great put in at the beach."

"Concept is great but execution is lacking. I rented from them a year or so ago and it was a fab experience but the last 2 times I’ve tried to paddle with friends (I have my own, and I’ve suggested friends use wake rack) it’s been extremely disappointing. The first time the pump was broken & the pieces for the paddle were mis matched from other boards and we were unable to assemble the whole paddle (luckily I had electrical tape so we made it work-ish), the second time the same thing happened but with a group of 6. Only ONE paddle board had all the correct, working pieces."

"WakeRack is amazing. They made it super convenient and easy for us to rent paddle boards and we had a great time a lake wheeler !! Will definitely use this again."