First Citizens Bank

"I do not have a checking account with this bank, but I do have a mortgage with them. I stopped in to try and get change for my cash drawer, I am opening a store across the street. I expected there may be a charge, but they refused to change a couple bills for me since I did not have a deposit account. Sent me on my way. I know where I will never have a deposit account now."

"Was at the ATM getting money and paid their ATM fee. I noticed a guy had set up a tent in there front parking lot which made me uncomfortable from a SAFTEY standpoint. Not to mention the trash everywhere that you would think they would care about in it self. I went inside and asked them why and they stated they are not doing anything about it. I could not talk to branch manager as she was on the phone for an extended amount of time and I had to go. I know by the lack of customer concern at a bank and I don't care attitude I will not do business with them in the future."

"STAY AWAY FROM ATM MACHINE. I put one star because I had to, zero stars for a zero bank. I've been banking with First Citizens since I was 18 years old I'm now 36. I tried using my ATM card from my brokerage account with another firm and I didn't get any cash and the amount was deducted from my account. I called the 800 number hoping they could help me only to be told that I have to wait on the dispute from my bank. The phone reps weren't interested in looking into the matter. They told me I had to wait, very very poor customer service. I understand that mistakes happen but you should try to help your customers. They took no information from me like my debit card number or the time I was there. I have to put the work in for their mistake."

"Actually, a great bank for a small business. As long as your know their regulations and understand their fees, I've not found a bank thats better. The service I get from them has always been remarkable. They do seem to be a little harder to get loans if you have credit problems than some other institutions."

"Best bank for small business!. They provide all the services anyone would want. This particular branch has the best customer service. Well managed operation that still feels like a small bank. Their new Internet and mobile banking services are excellent. Highly recommended..."