Bank of America (with Drive-thru services) 1515 North Gregson Street, Durham, NC 27701

"Angel and Jamie were absolutely amazing, and so helpful with setting up my business bank account and merchant services!"

"Roberto is super nice. He is so kind and takes you through everything to make sure you pick what’s best for you. I felt at home."

"It feels like they don't want your business here. Exceptionally poor customer service experience today. My recommendation is to try another branch, or another bank entirely."

"We came to this branch because it would be my 5 year old daughters first bank experience, we waited 30 minutes to give her coins from piggy bank and then open a bank account but they said they wouldnt accept the coins we needed paper rolls. We said yes we will put them in the rolls in the bank and come back to teller and he rudely said we would have to wait another 40 mins in line to give the roll back to the same guy. I have a lot of business and accounts with boa but today they are over for me."

"Severely understaffed. Waited in line for 20 minutes before I decided to just leave (no service) and the line only moved once. Same thing happened in the previous week. The line even went outside the building. Went out and tried the drive through banking. Well it was closed (why have a drive through if no one is staffing it). Unacceptable and a sign that this BoA does not appreciate their customer’s time. I feel bad for the staff and hope they are getting raises and new colleagues soon. And no, I won’t reach out to contact another poor social media staff to report this- if the manager or “leadership team” cares enough, they should be the one reaching out to affected customers"