Hand and Stone Massage and Facial Spa

"I want to express the profound frustration I experienced at Hand and Stone Ballantyne Center. Despite booking an 80-minute hot stone massage four days in advance, my scheduled 5 PM service on 01/14/2023 turned into a nightmare. After completing paperwork at 4.55 PM, I waited for 15 minutes before my service specialist, Julie, finally appeared. Another 15 minutes passed in the room without anyone starting my massage, leaving me feeling insulted. I stepped out at 5.30 PM, and when I shared my experience, there was no apology or acknowledgment of the 35-minute delay and later I walked out my appointment by cancelling my service. It's really disheartening to question if my treatment was influenced by my ethnicity, and this blatant disregard for my time and lack of apology make it clear I won't recommend this center to anyone. The management needs to take stringent action to address such disrespectful behavior and negligence."

"I’ve been a client at this location since moving to Charlotte in 2020, I’ve experienced many esthetician’s at this location that come & go unfortunately. Tonight’s facial was with Joanna, this is the first time I’ve been serviced by Joanna and I must say Joanna is the absolute BEST. She is patient, friendly , kind , passionate about skin care and provided me with the utmost level of thorough & personalized solution focused skincare. The previous estheticians were good but I felt with the previous estheticians, I was just a number. However Joanna listened to my skin concerns, educated me , provided true customized solutions based on my concerns. I highly recommend Joanna and I plan to stick with her moving forward. Thanks Joanna !!!"

"My 50 mins session was cut down to 35 mins. The therapist just told done and before I could tell anything she told she was thirsty and she left the room. She was extremely chatty. The irony is at the beginning of the session they make you sign a ton of documents and I specifically selected I want quiet time so zero points on that. This location is cheaper compared to the rest but the quality of work was bad for me"

"Wonderful experience. My facial was so worth the money. The esthetician was so knowledgeable about the needs of my skin. She recommended what was needed. Did not seem like she was interested in making extra bucks. She was looking out for my needs. The staff at the front desk were wonderful and recommended a few easy to save money in the process. Will definitely be back. Thank you"

"I go here monthly to get facials with Mandy. She’s amazing and she makes me feel and look amazing every time I see her. And I can’t forget about reception: Kayloni, Courtnai, and Elena are fast, friendly, and so much fun! The only thing that could make this place better is to bring back the coconut water!! It was the perfect refreshment after every visit. Overall great place to be and highly recommend"