M&F Bank - Charlotte, NC

"The staff is always courteous when I visit the branch and the mobile app is user friendly."

"The drive thru bank teller, pardon I forgotten her name, has the best customer service out of all of the members. Reginald Godette is one of the worse. He has a very “superior” single minded like character. I feel like he doesn’t try to relate and be understanding to customers like me. It’s about what he thinks he knows and not serving the customer who is also apart of community. We as black people have to stop that when it comes having higher credentials and I see it more than once here at this establishment. I lived in Greensboro and when I have problems at Charlotte’s branch, I call Greensboro tbh."

"This is by far the worse bank I've ever had. Specifically opened an account because it was black owned, but that doesn't matter. Bad business is bad business. They are not very helpful. Everything from online banking, to using the mobile app, to disputing transactions, transferring funds, getting a new debit card, withdrawing money from an ATM. Anything you can think of is extremely inconvenient. Do not bank here unless you need a savings account and don't want to access your funds."

"Terrible customer service. I visited to open a business checking account. Prior to arriving I spoke with Candice. I asked for their hours and told them I would be coming Friday after work, since that was the day they stayed open until 6. I arrived at 5:30 only to be told that they don't open new accounts after 5:15. That would've been nice to know. I explained that I drove quite a way to get there. So the teller paged for someone to meet me. When Candice arrived, she had a smug look on her face as if she had better things to do. I introduced myself and she didn't shake my hand or say nice to meet you. She acted as if we'd never spoke over the phone prior to my arrival. During our interaction, she spoke with a condescending tone. As I sat at her desk, she left to get something and she rolled her eyes and mouthed a remark to the other teller. She didn't realize my husband saw. He texted me and when she returned, I told her I was no longer interested in opening an account. She didn't seem to care. I was told that this is a black owned bank so I was excited about opening an account. Sadly I was disappointed."

"Seven years with this bank and in the final days they could not or would not help me where my new bank has went above and beyond. But that is not what makes them horrible, what makes them horrible is that they are opportunist and incompetent! Even after closing my acct with them they did not close the acct, instead left $0.01 in the acct keeping it open. The manager "Reggie" is a complete ass that had the nerve to tell me that I shouldn't spend money on an online game! He further charged me $175.00 in over draft fees that I clearly did not authorize! An admin in Raleigh refunded this money to me however, the fact that Reggie is an opportunist for the bank, clearly seeing I am on a low fixed income was rude, judgmental and the season I left the bank. Update: SEVEN / 7 months to close my bank account that was in good standing. A team of chihuahua's could have closed the account better. Although I went to the bank to ensure that they actually closed the account my faith is not strong at this point. I feel very sorry for the ladies that have to work wit Reggie at this bank."