Rite Aid,

2401 Genesee St, Cheektowaga, NY 14225, United States

"The worst Pharmacy I’ve ever dealt with, they hardly answer the phones, they lie about prescription status’s and are very unprofessional."

"So unprofessional....20 minutes in the phone still nobody has picked up the phone...need new workers there the pharmacy techs are ghetto as ever will be changing pharmacies"

"The front cashier's are fine but the pharmacy section is a mess. Prescriptions are never ready on time even though they can be filled immediately. We had Madina Pharmacy before and they always had it ready whenever my family needed it and I think we'll be switching back. The pharmacy staff are rude most of the time or they just don't care. Phone calls are never answered. Sometimes have to wait an hour to pick up medication. Even whent the medication is ready, they don't bother to call out so we know it's ready. They keep needing the insurance card every time, even though it should be in their system by now. Important medication such as heart medication that my grandmother needed took WEEKS before it was ready which is ridiculous. For such a big corporation, Rite Aid needs to do better."

"7:30 Rite Aid Posting publicly© I've been going to that location for 28 year, I do realize that they are under staff after coming out of the pandemic, the service is absolutely terrible. Not to leave out how rude and short speaking front staff person name Regina. I express my experience calling Rite aid to reorder my script which I've done more times then she is old. She completely cut me off and basically was saying I didn't know what I was doing. Lately my Scripts are never ready they never have taken the order sent in from your Doctor, They never answer their telephone of which Regina said Corporate knows all about.. However rudeness Is unacceptable and Regina needs a in service on customer service. Please advise this site. I would hate to change my location."

"I’ve been going to this location for years and the past year I have had nothing but horrible experiences with the manager Carrie a few times. She’s one of the rudest and disrespectful people I’ve come across and she deals with people all day and she definitely should not be . Her attitude is unacceptable. The most recent incident was just this morning when I went in to purchase something and walked up to the front cashier ( who r always wonderful by the way ) and Carrie was hovering around talking junk and even cussing out loud to the cashier about personal stuff and then as I was getting my change and walking out Carrie ( the manager of the store ) say to me “ Good bye … Thank u for SHOPLIFTING at rite aide “ I finally raised what she said and I turned around cuz I was going to say something and she was following me out of the store ( but wouldn’t say no more ) and this is not the 1st complaint I’ve made on this issue. The costumer service ONLY by the managers ( I’ve had issues with both managers Carrie and also Ron ) I would’ve switched pharmacies already but I have to walk for my scripts and this is the closest one to me. But nobody should feel judged at all like that. It’s very unprofessional and down right rude and ignorant. Something definitely needs to be done"