Unscripted Durham - JDV by Hyatt
202 Corcoran Street, Durham, North Carolina 27701
About the Business
Unscripted Durham - JDV by Hyatt is a vibrant and modern lodging institution located at 202 Corcoran Street in Durham, North Carolina, United States. This trendy hotel offers a unique and unscripted experience for guests, with stylish decor, comfortable accommodations, and top-notch amenities. Whether you're in town for business or pleasure, Unscripted Durham provides a convenient and welcoming home base in the heart of the city. Enjoy the lively atmosphere, delicious dining options, and exceptional service during your stay at this dynamic hotel.
Reviews
"So this review is specifically for their restaurant that currently has the Igloo dining attraction on the property. I wanted to do a review through their OpenTable reservation service but that option was not available. I had a horrible experience with their restaurant just trying to speak with someone in regards to my reservation. They do not have a direct telephone number and NO ONE, including the restaurant manager, will return your phone call. I left a message with the hotel staff and never heard anything back in regards to my reservation cancellation. They charged me $60 when all I wanted to do was modify my reservation and NOT cancel it. I called the hotel multiple times and even had a friend call as well, hoping to speak with someone but that never happened. Being a Durham native, I was really excited about trying their Igloo themed dining experience but if their restaurant service is anything like their guest services I'm sure it's horrible. I've never experienced anything like this before when trying to make, modify, or cancel a dining reservation and then for the manager to not call back as stated they would is unacceptable. I'm very disappointed in this experience."
"*IGLOO REVIEW* Save your energy, time, & money! Saying we were highly disappointed won’t scratch the surface of the overall experience. This was our second visit. First visit was 2021 BEFORE the property was acquired by #Hyatt Which was 10/10 which is why we came back! Let’s talk issues… Major issues included: Poor slow service Took 30 min to order Took an hour for French fries that were under cooked. Soup presented cold. Pasta presented cold. From the kitchen to the igloo, the “hot” food was not covered to stay HOT! We inquired about why the food was not covered to stay hot..they said they didn’t have anything to cover it with! By the time the cold pasta arrived my group was done! The manager came in, we shared the experience and concerns. At first she said we would have to pay…& after discussing why we were not paying due to poorly presented dishes she brought a check for the drinks which included a surcharge! The igloo: They were underwhelming! They were not decorated for the holidays. In 2021 the inside of the igloo presented holiday decor. Again, disappointed. They were playing random music. Which was confusing. Staff: 6//10 They appeared to be short staffed but maintained a professional attitude. The overall experience was unorganized & disappointing. My friends and I gather every year for Christmas. We left hungry and in search of food at 10pm. Our 7:30 reservation yielded cold soup and cold pasta which was served around 8:45pm! YOU HAVE BEEN WARNED!"
"My friends and I went for the Igloos. The staff was so friendly and very accommodating. Shoutout to James and Angela. I do not think the experience is worth $60-90 per person on food alone but the igloos were really why we went. The ambiance is cute and the igloos felt private despite them being clear. I think this is a one-time experience type thing as I do not see myself returning due to the pricing but am so glad we went. The staff really made the experience fun!"
"We went to have the igloos dinner experience, we were so excited since the pictures were so beautiful. Unfortunately our experience wasn’t as delightful as we expected. We were a party of 7, 2 teenagers, 3 adults and 2 kids 7 and 10 years old. They offer a fixed menu that’s $60 per person that’s not kids friendly, we decided not to buy food for the kids since they were picky eaters and $120 were too much for 2 little ones. (They eat before the fact) After servicing the water they came back saying even though the kids were not eating the kids would be charge $60 each since they were part of the reservation. We decided to leave but they “made an exception “ for us. Even though they made the “accommodations” the portions of food were extremely small and charged $68 for a bottle of wine that cost $12 . We left with a really bad taste. Never again."
"I wanted to like this place more. Super cool lobby and bar. The service was good, and the staff was helpful. It was the room that made things feel 'off'. The night I arrived I found out the rooms are motel style, with doors to the outside. The area is gated so it is protected from random folks. The room I had was nice, but the entry door light didn't work, and neither did two others in the room. Lastly... not enough hangers for towels and such in the bathroom. This is such a cool spot, you could overlook many small things but the pool area and park across the street do get noisy, be aware. Parking is fair. Lots of great places nearby too!"
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