Verizon Authorized Retailer, Best Wireless 758 Manor Road, Staten Island, New York 10314,

"Ms Ivana DiBenedetto was exceptional as a customer service agent at Verizon. She is worthy of more stars than available. Give her a raise!!!"

"Absolutely amazing service. Made the process 10x easier and was probably the first time having no problems or headaches with transferring information and getting new products. If Ivana is there, you’re in great hands. Probably the nicest rep I have ever had assist me. Would 100% recommend coming here and they try their best to get you the best deals which makes it even better!"

"Finally a Verizon store that my husband and I had a good experience in. Ivana was a gem at knowledge at sales. I got the phone of my dreams [at this tme]. We intend to visit this location going forward."

"Jerman was amazing! He gave us the best service and stayed at the store to help us ,even after the store was closed! Thank you so much again!"

"My wife and I visited this store, because my wife was extremely frustrated dealing with Verizon via phone. We have been long time Verizon customers for both phones and wifi service. She added a line to our account, and bought a new phone for that line on 5/5. We were happy with the deal as it was described to us. We were told we would have the phone within 2 days. When we didn't receive it, my wife called to see what was going on. She thought it was corrected. We waited two more days, and received an email saying the order was not complete, and she needed to accept the terms and conditions. She had a problem doing it, and called customer service again. She re-did everything and we thought everything was taken care of. By 5/10, she received another email saying the order was still not complete. By this time she had spoken to 8 different people over 3 days. We were ready to give up our account. We then walked into this store, where we met and worked with both Ashley Perez and Gerard Scully. They were so helpful, we actually decided to not cancel our service. First of all, we learned that the "deal" we were given was for my wife's line and not the new one. We felt that we were lied to. In the end, we were treated like royalty at this store. We ended up not only upgrading my wife's phone, but buying an additional phone for the new line we added. While Ashley patiently set my wife's phone up, including moving all her info over, Gerard left the store to pick up the second device. We have NEVER gotten such incredible service at any other location on Staten Island. I highly recommend that if you have a problem with Verizon, or if you need to buy or upgrade your phone, go to this location. Their customer service is outstanding."