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Truist
1935 Galleria Boulevard, Charlotte, North Carolina, United States
About the Truist
Truist is a financial institution located at 1935 Galleria Boulevard in Charlotte, North Carolina, United States. Offering a range of services including banking products, loans, deposit accounts, trust and investment management services, securities, brokerage accounts, insurance, and mortgage products. Customers can also check if they are pre-qualified for a Truist credit card or find the right loan for their needs. Truist is committed to providing resources for consumers with Limited English Proficiency, including translation services. Please note that all communications provided by Truist will be in English, so customers may need to have a translator assist them if necessary.
Photos of Truist
1935 Galleria Blvd, Charlotte, NC 28270, United States
Opening hours of Truist
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of Truist
"I went in originally because I was going back and forth with the fraud department over the phone, they told me to come inside the branch. A older woman was at the front, I explained to her what was going on and she said I had to make an appointment. I explained that I left work to come in, and that they didn’t explain that to me, just to come in. She basically wasn’t trying to help, just to get me out of her face. JIM (God sent, literally) heard what was going on and recognized me and told me to come on down. He actually listened to me and was trying to HELP me. He was so patient and kind, I really appreciated him. He definitely made the experience a lot more pleasant even though my account was closed, and I was just trying to get the remainder of my funds. The older lady heard our conversation and even at one point chimed in and told Jim, “if you’re smart enough-“ like what? That’s how you talk to your coworkers? How rude!!! He was so sweet and handled everything with grace. I didn’t understand why she made small comments like that, don’t put in your two cents if you didn’t even want to help me out to begin with. I wish him nothing but the best, but his other coworker needs to learn a thing or two from him. He definitely makes the branch, ask to speak with Jim."
"Terrible customer service, Truist customer for a long time. Needed to swing by the bank, four employees behind the counter standing around while one was working. Felt like a Walmart experience."
"I never I would be more than just a number to a bank. Shane T. at Truist has restored my faith in banking today! He was extremely polite and attentive. He had the answer to EVERY question I asked and went through EVERYTHING I needed to know. (Backstory--Victim of fraud through Wells Fargo, and had been with them since I could open a bank account. Fraudsters took everything. WF wouldn't even give me a credit to cover my bills!) Again big shout out to Shane Tomasek at the Galleria Branch. Genuine, truthful and informative! We need more of him!"
"Gladys was rude. We all have bad days. Trying days, things that we're going through at home, at work, etc. I could understand if I was rude to her but, I was not rude at all. Her customer service was less than stellar and she didn't seem to care. I'll be back though hopefully she'll be ok by then. The other 2 people that I usually interact with there are very nice and polite!"
"We got here at open and we spend about an hour just to process a wire transfer not sure if this is normal or not but it shouldn't. The guy helping my fiance and I is ridiculously old. Anyway thanks a lot Barry for wasting an hour of our lives almost and we were the first customers there"
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