Hand and Stone Massage and Facial Spa

"The massages are really nice but the membership program is not great and I do not recommend signing up for it. Not easy to get out of and it is not timely. I had to pay 80 dollars to cancel. I know that’s probably written somewhere in a contract but the membership was definitely pushed on me at checkout so I was unable to read the stipulations. With the holidays, that just really hurt my bank account. Rachel was not the kindest to speak to on the phone either and it was just frustrating. I will be back to use my last massage because I cannot be refunded. I always tip the massage therapist very well but after this experience, I will no longer be coming to this establishment."

"I have been a member for a year and ever since the change of ownership, things have gone downhill. Prices have gone way up (and massage therapists are still paid the same as before!), you have to pay extra for every little thing and no one ever picks up the phone. I went for a massage tonight which ended at 5:30 and I didn’t leave the place till 6pm because it took 30 minutes to check me out. The front desk person couldn’t figure out how my 9000 + points (which would equal to an hour of free hot stone massage) suddenly disappeared and I stood there as she tried to redo the whole transaction and I still left without it being fixed. Supposedly a manager will call me to fix it. We’ll see about that. Also, I was given the runaround around canceling my membership and neither of the two people working at the front desk could give me a straight answer when I asked when the last payment would be. It sucks because this used to be a great place with great customer service, but sadly it has become horrible. I wouldn’t recommend it to anyone!"

"Sad to say I would NEVER recommend this place! I have been a member for years and am experiencing the WORST customer service. The ownership changed and things are awful now. I just left another voicemail. I have been trying to cancel my membership for weeks and no one will return my calls. I have made 10+ attempts to get ahold of someone. I froze my account late this summer, I wasn't notified when the charges restarted and they raised my rate by 15 dollars without telling me. I tried to cancel before the payment cycled again this month, but I need to cancel through the location I signed up at and they wont send me the form. So shady and unprofessional. I don't like leaving negative reviews, but I don't know what else to do. Ill happily take this down if someone will take care of me as a loyal customer."

"They canceled on me on my birthday. I understand life happens and people call out. But a massage is typically associated with something celebratory and ends up being more disappointing than an average cancellation. The receptionist was trying to schedule me for 5 hours after my original massage. I was in the area specifically to get that massage and live nowhere near there. No discount offered. I personally feel like they should’ve given me a free massage because it really affected my day and took a lot of mental willpower to not let it ruin my birthday all together."