Mavis Discount Tire

"These guys got me in fast, and did a great job swapping out some wheels for me. They were super accessible on the phone and had great customer service."

"Bait and switch. I'd give zero stars if I could. I made an appointment on 01/18 for 9AM on 01/19. I was asked to pay a $25 deposit to hold the tires I chose. I was given a balance due on the website ($874.92). I arrived at 8:40AM. At 9AM I was told the tires I reserved were not in stock, and was offered a lesser tire. I needed the tires in a timely fashion, so I agreed to the lower grade product. When I was given the price the lower grade tires were only ~$50 less than the tires I was supposed to get. When I asked why, I was told that they couldn't have honored the price I was quoted online for the original tires, and they would have charged me $1012.00. They said that they are a franchise and not responsible for the corporate website, and that this problem "happens all time." I called corporate and was told that because the Rhinebeck NY store is a franchise, "there is absolutely nothing we can do to help," and the local store is responsible for giving the price quoted online. Because they blame each other, I'll let the NYS Attorney General's Office sort it out. My instinct tells me that corporate and their website is to blame, but after this, I wouldn't trust any Mavis location."

"I'd give a zero star if I could. They will waste your time from the point you make your appointment, through it all. Arrived for appointment -- tried to call prior to arriving, no one picked up -- and there were no tires for my car. Days later to order tires, confirm appointment, leave you waiting for hours once you arrive for your appointment. You call to see about your car, on hold 5+ minutes each time, hung up on. Call Customer Service multiple times, bounced around. Terrible Customer Service all around. Disclosure: they do not have cameras in their shop, they will intentionally cause damage to your car. Then they will lie, knowing there’s little evidence available to prosecute further. They are criminals."

"Due to the staff's professionalism and consideration of my time I became a regular customer and bring all my cars to Mavis in Hyde Park. I appreciate walking in and being taken care of especially when my cars need fixing. I have posted before giving these guys 5 stars and I wanted to give an update by showing support to Jesus and the fellas with another superstar rating. Good looking out!!"

"I have been here twice. First time they ordered tires for me and they were there the next day and matched the price of a dealer further away. Friendly service and I was happy with the overall experience. The second time I went, I was just there to get a quote on tires for another car. Staff friendly again. The quote was slightly higher, but still competitive. I haven't decided yet. There is usually a wait, but then again there is a wait at every tire place due to staffing shortages. I had a bad experience with Mavis over 20+ years ago, but these 2 new interactions has brought me back as a customer."