Cold Stone Creamery 11 Merritt Boulevard, Fishkill, NY 12524

"Came herethe other day and ordered cookies and cream. Dumb girl gave me another ice cream with chocolate mix. I didn’t realize it until I got back in to my hotel room. Very disappointing. Will never go again the one in Poughkeepsie a lot better."

"Came here with my family and very happy with other customers (white people) and laughing smiling nice helpful. Once my family came (brown people) frowns, rudeness, attitude,etc. slammed me and my cousins ice cream on the counter, told us to go check the toppings and she told the shire people everything and they were frowning and everything. Horrible customer service never coming back. Overpriced as well. 2 small ice creams is 12$ the man really tried overpricing us Adele and said 19$ then changed back to 12$ horrible place do NOT recommend."

"I've been a customer since the Fishkill store opened but I'm through. I'm tired of the inconsistency of servings. Today I found that my usual order which normally costs me $12 & change is now $16 and change but neither cup was even close to full. I don't blame the kids working there though, I blame those managing the business for lacking emphasis during training new kids on providing value for the dollars customers spend."

"Great ice cream, terrible owners. This place depends on high school aged kids (mostly females) to run their store(s). They are the ones who provide great customer service day in and day out. However, behind the scenes, the owners, especially the son are rude, uncaring and disrespectful. They see no harm in threatening to take money from their paycheck if they dare make an honest mistake. So before you go there and spend money on overpriced ice cream, please consider the staff who are treated like objects rather than human beings."