First Community Bank,

1013 North Carolina 105, Boone, NC 28607

"My experience with Highlands Union Bank has been full of disappointments, delays, lying and dissembling,and the complete opposite of the alleged stellar customer service that they like to cite. They don't answer calls for assistance, delay applications for months, forget and lose applications, make mistakes that negatively affect credit scores and refuse to correct their mistakes. Their online banking is cumbersome and impossible to negotiate, their people are uncaring and inefficient. I am pulling all of my business out of Highlands Union as soon as I possibly can!"

"This is the most awesomeness, wonderful, friendliest, place to bank hands down. No nickle and dime you on getting or spending your money. No wonder they have won best bank of high country for last few years"

"Now this is what a bank is supposed to be like!!! A place that actually values me as a customer. The staff here at the Boone Branch are WONDERFUL!!! I had been doing business with a small town bank for the last 8 years, but that bank got bought out by a big bank, once the big bank took over it went downhill fast, horrible customer service and no cares about my business any longer, so I looked for a new bank, wanting a small town bank I found Highlands Union Bank In Boone. I am so thankful I did!! I honestly could not be more happy with a bank."

"I have had numerous loans overthelastten years with the Boone branch. I truly thought I had found a great place to do business. How wrong I was. It may take a few months but I will remove every existing loan I have with HU. They have evolved into the worst customer experience provider that I have known. I would encourage everyone to beware of this bank."

"Calling your local bank takes too long. Should not have to go through a main number. Also, website needs much improvement, is not user friendly as you have to login if you go to certain screens. Upgrade would be very helpful."