Four Points by Sheraton Myrtle Beach

"We checked in at 1:30pm on a Wednesday. We appreciated that our room was ready before 3:00pm, although we were prepared to keep our suitcases in the car. At 1:30am, I pulled the sheet back on the bed to find crumbs. Next to that bed, there was syrup on the night stand. The sheets on the other bed did not appear to be changed either. We went down to the front desk and the agent, Roc, gave us two new sets of sheets. He told us the manager, David, would be in tomorrow morning. By the time we changed the sheets and got in bed, it was past 2:30am, and we did not get a chance to see David the next morning. During that time, we discovered that our sliding bathroom door track was broken and would not allow the door to shut. Even if the door was able to shut, the locking mechanism for the door was also broken. We had to use the bathroom with the door open. In the bathroom, the dispensers of soap and hair products had not been refreshed. We believe the room was left in a semi-presentable condition, so housekeeping did not fulfill their obligations. On Friday, we went down to the front desk during David’s shift. The front desk agent, Fatima, told us she did not know where David was and asked how she could help. She said, “looks like the manager already credited you back some money.. we also talked to the Housekeeping crew and told them about the situation.” Fatima apologized once. When I said I had other issues with the room that I wanted to speak about, she repeated she did not know where David was (although we were told about 15 minutes ago that he was there in the back). She offered to have housekeeping refresh the room and we turned her down. We did not trust the staff at this point and we were checking out the following day. The lack of follow-up and customer service was not up to Marriott’s standards. This issue could have easily been resolved if David had reached out to apologize. Roc, who we were told was a temporary agent, was the only accommodating employee we encountered. We will be staying elsewhere while visiting our family in Myrtle next time."

"I arrived late after a severely delayed flight. The gentleman at the front desk (I think his name was Julian) was wonderfully accommodating—perfect. The hotel was ultra clean. The bed was next level comfy. What more could a guest want? Glad I got to stay at the property."

"This was my second stay at this hotel. First time around, the front desk was very welcoming. This time around, the young lady who checked us in appeared to be bothered by helping us. I don’t know her name. The room itself was fine. It was clean and spacious. We had a balcony with a view of the front parking lot which was fine. We noticed how dirty the underside of the comforter on the bed was. It was my fault for not mentioning it to the front desk and I should have taken pics for proof. I will say, the 2 young ladies at the hotel bar were the sweetest. My BF and I enjoyed our drinks and had a great time with them and other patrons at the bar. We do plan on revisiting but will bring our own bedding."

"Amazing experience, when I called to make a reservation Fatima gave me the best room and a extra bed to sleep on to make my stay remarkable. Then I met David who had amazing customer service and he was phenomenal. Julian was outstanding during our stay through out the night he made us feel safe throughout the night. Breakfast was delicious and hotel has a beautiful view of the inner coastal I will definitely return. Amazing cleanliness as well. Also it was very quiet."

"Awesome hotel! Recently opened as the Four Points. Spacious rooms. Loved the waterfront balcony. The pool indoor/outdoor was big and loved the pool deck on the water front. Decent size gym also. Great location, convenient to many Myrtle Beach attractions. Very friendly staff and super delicious breakfast with a huge selection. Free parking. Check out the Boathouse next door, especially on Sundays. Can't wait to stay here again. Highly recommended!"