Hilton Charlotte Executive Park

"We hosted an event for around 200 people here for the 3rd year in a row. The staff was amazing and extremely accommodating. Rebecca and Tiffany helped us plan and organize, they were on top of everything and responded quickly any time we had questions or concerns. During the night Mike helped us set everything up perfectly. I had some last minute changes and he didn't hesitate to help make them. Esther and the rest of the crew were on top of everything and were SO kind, we had our guests comment to us about how wonderful they all did. Not to mention, the food was delicious!! Knowing your venue is high quality and dependable makes all the difference in putting on an event. We will always look here first!"

"We had a very long travel day where American Airlines cancelled our connecting flight and last minute had to stay overnight in Charlotte. I really want to shout out the incredible experience Joe Kraft at the reception desk provided. He was swamped but made sure the shuttle came to pick us up at the airport, he was super helpful getting us checked in and accommodating our specific needs. He was seriously the best to work with! The room itself was very clean and comfortable and all the staff we interacted with was amazing."

"Stood in line 1.5 hours to check in starting at 10pm. I started by sitting at the bar to get food, but the bartender said, "we're closed." During checkin, the single agent working had to quit working because he ran out of room keys and had to search for more. Perfect end to a very long day. Nice to know Hilton respects my time. The airport told me to call the hotel to request the shuttle. Two of us waiting at the airport tried multiple times to call the hotel, but no one would answer and the voice mailbox was full. Finally, the shuttle driver answered and said that he leaves every 30 minutes and would be leaving in 15 minutes. In the morning, when I tried to get the shuttle for a 6:30am departure, the driver told me that he leaves every hour and the next departure was 7am. He refused to take the 2 of us sitting in the shuttle to the airport until 7am. The hotel is also being renovated, so the lobby and dining room are a mess."

"Poor quality room. Used food was left in the refrigerator. The room was spacious and nice but not accommodating for a “five star”. I was ready to go. The shower door did not work properly. It did not close. The heavy construction work is understandable for renovations, however it was too present to pay almost 200.00 a night for a room. Not staying there again."

"1- I arrived at 12 and although the room was available the front desk staff asked me to pay $50 to check in, otherwise, I have to wait till 4 pm. This is a very disrespectful policy of customers. 2- The hotel was under construction/renovation and we were not notified about it when we booked. Dust everywhere. Bad smell. 3- The room door was not working well and wouldn't look unless I slammed it several times. 4- No cups for coffee maker. When called front desk they told me come to front desk we can send to your room. 5- Cups were made out of foam. Which is very cheap and not healthy. They should either have glass or paper. 6- House keeping didn't clean the room the first day!"