Courtyard by Marriott Charlotte Arrowood

"Great parking options depending on where your room is. The in-house Starbucks is expensive; $6 for a cookie. Easy check in and check out process for Gold status."

"My only complaint about this hotel is that I don’t get to stay longer. My business trip ends on Friday. The staff, the bistro, the courtyard, the location, the room, the amenities, free WiFi, television in the room, beds, bedding, pillows, towels, wash clothes, hand towels, provided body wash, shampoo and conditioner are all fantastic! The Bistro serves breakfast, lunch and dinner. I recommend the Bistro burger and fries. It’s fantastic for the price. The bar is also well stocked and you get great well made drinks. They have a phenomenal snack and supply room for anything you may have forgotten or want to munch on while you’re staying here. A few minor and small things like basic medications and other things and then a massive assortment of snacks and both alcoholic and non alcoholic drinks make the supply/snack room stand out majorly from other hotels I’ve been to. This hotel is fantastic for business trips, the outdoor pool and sitting areas are relaxing and quiet. The gym is well equipped and you won’t skip a beat in your weekly workout routines. The lobby is classy and well put together and a great place to get some work done if need be. The prices are fantastic too. Overall, I’d stay here again. I may just drive up to this area and stay here to get away on my next vacation since this is just a business trip. I don’t want to go home! This hotel is luxurious and well put together. I’m surprised to know it’s only a 3 star hotel. I’d expect it to be a 4."

"Our airline had to put us up due to a layover. The only problem was our layover was for 5 hours than back up and to the airport for our flight at 7:15 . So, from what I can tell, it looked great. The bed was nice and the room was cute. It's been a while since I've stayed at one, but them seem to have a nice upgrade to their appearance. Good job."

"We got stuck overnight after missed connections for our flight. The staff was super friendly and it was the fastest hotel check in I’ve ever had. The fast check in was particularly wonderful after an entire day of travel. The room is really cute too."

"The shower handle fell off more than once when my nine-year-old daughter was taking a shower. There were cracks in the floor in more than one place because it seems as though it had fell off previously. Thankfully it did not hit her feet. Can you imagine the amount of damage that would cause if it hit a little girl's toes? The porch had not been swept in a very long time. It also was in dire need of repainting. It had no chairs or a little table for the balcony. I called down to the front desk and asked for a couple of chairs and a table and they said okay but they only sent two chairs. The chairs were dirty so I had to wipe them off with a Lysol wipe. There was no microwave in the room, but a communal microwave down the hall. There was also no free breakfast or coffee available in the lobby, but coffee for purchase at Starbucks. The towel racks in the shower were broken. The one was missing the rack all together and the other one was loose. I had to tighten them so that they wouldn't fall down or get damaged. They did offer turn down service which was nice. They brought us extra pillows, towels, and washcloths. They also restocked the coffee area. The room and the bathroom were clean. All of the employees were friendly and helpful. When I checked in they did not explain my charges or tell me how much I was being charged. I saw on my credit card statement online that they had charged me over $100 more than stated on the original bill. So, I had to go downstairs and ask about it. They explained that it was just an extra charge for incidentals and that I would be reimbursed at the end of my trip. The TV was a smart TV that allowed us to log into YouTube and Amazon Prime."