SpringHill Suites by Marriott Charlotte Ballantyne
12325 Johnston Road, Charlotte, North Carolina 28277
About the Business
Located in the upscale Ballantyne neighborhood of Charlotte, North Carolina, SpringHill Suites by Marriott offers modern and stylish accommodations for both business and leisure travelers. The hotel features spacious suites with separate living and sleeping areas, as well as complimentary Wi-Fi, flat-screen TVs, and ergonomic workspaces. Guests can start their day with a complimentary hot breakfast buffet and stay active in the fitness center or indoor pool. The hotel is conveniently located near shopping, dining, and entertainment options, making it the perfect choice for a comfortable and convenient stay in Charlotte.
Reviews
"Great business hotel in a good location. Rooms are cleaned every other day and they are spacious and nice. Everything worked perfectly. It's also nice to have as many tv channels as they do. I don't know exactly how many were there, but all my favorites were available."
"I would not recommend staying here if hygiene is important to you. The walls and night stands were full of boogers the toilet did not work the entire night of our stay. The extra blankets in the closet smelled horrible. Over all not a clean environment.. breakfast was great the location is great. The staff is not very helpful/sympathetic to any of our comments or complaints."
"Toilet ran at random times, AC was loud, TV had line in it, walls are thin and can hear a lot. Was told wrong time for breakfast, lady at desk was more bothered by phone and not very friendly when checking in. Music was so loud at indoor pool I couldn't hear my husband next to me. Lots of food and things to do close by. Rooms were nice and clean and beds comfy."
"A NIGHTMARE! The experience we had was like an untamed Zoo. We stayed at this hotel this past weekend and on Saturday there were a large group of Lacrosse Boys that behaved so horribly and disrespected the guests so badly, to the point we left the hotel at 9:30pm. The boys were running all through the hallways on each floor and knocking on guests doors, then running down the stairwell. They knocked on our door several times and would run down the stairwell. They were hitting all the elevator buttons for each floor and holding up the elevators as well. We went to the front desk to make a complaint and the front desk attendant, along with the security guard stated they have been dealing with these Issues from the boys all day and can’t get them under control. Even while I speaking to the staff attendant the boys were running through the halls, knocking things over and bumping into the guest with no apology. At that point we asked for our money back and left the hotel. The front desk attendant wasn’t apologetic at all for our inconvenience and seemed insensitive to our experience. We couldn’t believe the hotel would allow this kind of disruptive behavior, especially towards their guests. The experience at this hotel was horrific. We will never stay at this hotel again or recommend anyone else."
"Rough start even worse ending. Staff was unaccommodating to say the least. Four days in a row I returned to a sparkling clean room without ever requesting service. The fifth day I got off work early and was in the room when the maid came so I left to allow her space to perform her duties. That time the room was only halfway clean and half the usual towels were in the bathroom. On the sixth day she did not even bother stopping by, the front desk tried to tell me cleaning was only by request when I Never once requested that woman come into my room. It was all good until the maid saw I was Black, she never came back. Also television is from 1999, no Netflix or any other capabilities, basic cable only. We were placed in the last room at the end of a horribly long hallway and given a single bed instead of doubles, and for some reason our keys were deactivated after each use. Lobby full of drunken people. Plenty of parking, quiet rooms, and they fixed whatever was wrong with the pool by day three. Passive aggressive racism."
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