Wells Fargo Bank

"I want to express my gratitude to all the staff at the Woodcroft branch for their efficient work, which not only made the whole process smoother but also saved me waiting time. Fernando, along with the other employees, worked together to provide outstanding service. The teamwork and professionalism displayed truly impressed me. Thank you Woodcroft branch, thank you Wells Fargo."

"I entered the bank in need of a simple transaction, fearful that I would be ignored, have to wait an interminable time, and walk away unfulfilled. I got just the opposite. Nathaniel Sale met me with a smile and a handshake as I walked in, and immediately helped fulfill my request. Brenda cheerfully put together a cashiers check for me and I was in and out in minutes. The vibe here is great and the staff is attentive. I wish I lived closer so I could do all of my banking at this location!"

"I have a account at wells Fargo bank and normally do a lot online. But I had to find quarter to wash clothes and for the kids to play the arcade game. While I wash. I go up to the woodcraft branch to try and get quarter. Before I could explain what I was doing the teller said there was a shortage and they didn't have any. And wouldn't be able to help me. Not to mention that his manners and lack of respect for the customer. Was horrible and disrespectful. I won't be going to this branch"

"Every time I come this bank there is always an issue. I have been on hold while coming up to a drive up clerk. And they would say that everyone is busy and I would count at least 3 employees is the back in the main lobby area laughing having a good time."

"I usually do banking online and only visit the bank if it’s absolutely necessary. In this case, I needed to have a document notarized at the bank, so I visited the Wells Fargo Bank in Woodcroft Shopping Center. Wells Fargo is the bank that I’ve had my account with for over twenty years, I arrived at the bank with a mask on and knocked on the door, and a Caucasian male bank employee came to the door, and I politely told him that I was a Wells Fargo customer and needed a document notarized. He rudely told me that I needed to make an appointment. I apologized and told him that I didn’t know and asked if I could make an appointment now, since there were no customers in the bank. He told me that he’d left his clipboard in the bank, but meant to grab it when he saw me standing outside. He still refused allow me to make an appointment with him in person and told me that I would need to call and make an appointment and come back later this afternoon once I’d made my appointment, but there was a Package Depot in the shopping center if I wanted to go there. As I was turning to leave, a young Caucasian couple came up to the door and the same bank employee greeted them warmly, and asked if they had an appointment, in which they said No, and didn’t know that they needed one. There was no rudeness from the bank employee when speaking to them and they were allowed into the bank. I went to the Package Depot, paid for my document to be notarized and was treated much better. I don’t know if my race had anything to do with the treatment that I received, I am an account holder with Wells Fargo and I was humiliated and treated unfairly in front of others. I’d always been told that the Wood Croft branch of Wells Fargo was extremely rude to Black customers. I definitely know now and I will be closing my accounts with Wells Fargo."