Geek Squad

"Rating at 3 due to us buying a TV a couple years ago and never being sold the protection plan. Also when asked about fixing our 85 inch was told it wasn't repairable. What is the sense in the protection plan for 300 and selling TV over 75 if they cannot and will not fix. These guys call the day before the scheduled appointment to tell us they can't fix it, although the appt was scheduled 2 weeks prior.Bbb will be notified in regards to this matter."

"Customer service told me they could fix my laptop. I went all the way to Crossgates in Albany only to be turned away at the counter because "they don't work on anything that old". They wouldn't even look at it. Save your gas and time. Go to Computer Answers in Clifton Park. They retrieved my data AND fixed my computer. Geek Squad is terrible."

"I hope I can give a zero star rating. I would like to upgrade my small SSD boot drive to a larger one. But I would like to clone the small one to the larger one so after replacement, I do not need to re-install anything. I called the customer service of Geek Squad Team, and they confidently told me they can do this. So I made an appointment with our local Geek Squad Team, spent quite long time to drive to there, and went to the appointment on time. However, the technician of the local Geek Squad Team told me they do not know how to do that. I said your customer service told me you guys can do this, so I scheduled this appointment. They rudely told me "those people always tell customers we can do this and we can do that, which are not true". So I wasted a lot of time driving there but got no service. I would like to know who was lying, the customer service of Geek Squad Team, or the local Geek Squad Team? I will no longer trust Best Buy and the service they provide."

"Do NOT purchase the geek squad for $200 at Best Buy. Big Mistake. Not at all what my salesman said it would be. Oh just make an appointment for the store or they can come to your house. No, coming to your house which is only 15 min away from the store is an extra $50 -lie #1, lie#2 I tried to make an appointment in store and the first one available is in June 10. Today is 4/30!! I could go to Saratoga 3 weeks from today. What a joke. I want a refund of my $200 for this non-service. Oh and don’t bother calling Xgates, they wont answer you."

"Today I went to geek. I had an appointment with them, but the unfortunate thing is that the person at the reception was at the height of mockery and bullying, and he said to me, "I will do nothing for you, I will take nothing, and I will go to your condition." My problem is that I bought a phone from best bay and insurance at geek and when broke me phone I went to geek cross gate mall albany and they told me I have to pay $ 161.99 for me to get a new phone and after two days I received a new phone but the shock is that this phone is a copy from China and when I spoke to the customer service, they gave me an appointment today at the geek best bay cross gate mall, and when I went, meet the person with what I said in the first. This is cheating, be careful."