Firestone Complete Auto Care

"Scheduled an appointment for 1/27 simple change 4 tires onto new rims an put in proper spot on dually. Got vehicle back on 1/28 all for tires on rear of truck 2 tires needed to be inflated before I could I could drive away. Totally disappointed with the service,was mad I admit. Was told never to come back. Been doing business with Firestone for over 20 years. Will never do business with them again. Goodyear here I come."

"Very bad experience. Got two tires and needed a inspection. Got a call 02 sensor needs replacement. $500 for a $40 part, well ok they can charge as they wish. Got a call later the old one is broken in the manifold. WHAT of course they didn't do it. Car doesn't run like that but I drove it in. $1200 dollars later, drove it for two days light is on. I got...... Despite the response below, no help."

"Absolute TRASH! Made an appointment a week before to be at 11am. Car sat untouched for 3 HOURS! Then car sat untouched in the garage for another hour. Let them know I was taking my car elsewhere, and car has sat for 45 minutes waiting for someone to pull it out. Overall trash experience."

"Brought my car in with a 10:00 a.m. appointment. Called at noon and they were just bringing my car in to be looked at. They helped me get financing and worked with my warranty company but in general the manager's communication skills were completely unprofessional and rude. I called back at 2:30 and was told that my car would be ready at 4:00. When I showed up at 4:00 they told me my car would not be ready until 6:30 pm and then told me that I had to leave the car overnight because the warranty company, who does the final approval for their part of the bill, was closed. The manager continued to be argumentative with me in front of other customers and was just rude, in general. So I spent an entire day from 10:00 a.m. until 5:00 p.m. and then had to take a Lyft home to get my car back the next day. They also tried to sell me four brand new tires at the cost of $600, but when I read my service inspection review, it listed my tires as being "fine". Obviously I would never use this place again!"

"What a rip off! I thought $100 for a mount and balance at Midas was expensive for me truck, but this was ridiculous. $180 to do 15 inch wheels and they didn't even put them on my car. Took them over a week and never called me...I had to call them. Then they couldn't even be bothered to clean off the tires. I'll just go to Midas next time because I can trust they'll at least do a good job and will call me when they're done."