Fifth Third Bank & ATM 1625 East Woodlawn Road, Charlotte, NC 28209

"Maribel the teller at this location is very incompetent. She could not cash a check because she couldn't verify it an sent me to another branch and also quoted me a 5% charge for the check if she could cash it, went to another branch an had no problems they knew exactly who to call to verify it and did it for 2%"

"I’ve banked here for over 3-5 years. The process to get my loan has been super drawn out and at this point I’m considering cancelling. After providing the requested information I’ve been told to wait 48 hrs for a response . It’s been about a week now and I still haven’t gotten to complete the process. It’s ridiculous,"

"Branch is great, IT support is horrible!!!!! I changed phones and without warning I am locked out of online banking and have talked to 4 IT support people all saying there is nothing they can do. If you use online banking and plan on ever upgrading your phone DON'T USE FITH THIRD!!!!!!!"

"I gave fifth third a call this morning because there were some fishy transactions going on with my bank account. Whoever Josh is was the most rude person I have ever talked to at fifth third. I’ve been banking with them for almost 5 years and that was the worst customer service I have received from fifth third. I asked him about my transactions and he tried to make it seem like I didn’t know what I was talking about. When I asked him how this happened he told me “I don’t know”. He kept trying to send me to the dispute line but I didn’t need to dispute I needed fifth third to fix whatever was going on with my bank account. When I told him to put me on the phone with someone who could help he hung up in my face and sent me to the dispute line. Very very rude, and very bitter."

"Karen was rude and untruthful. I attempted to make a charge card payment at the window drive through. I had the last four digits of my account number. I did not have the full number. She told me she could not accept a payment without the charge card number. She was more interested in caring for the child she had at work that was on the screen. I explained she could process the payment with my social security number. She processed the payment. I asked her name because she refused to help me. She should have asked me for my social security number without me telling her. I explained this to her and she disconnected the screen at the drive through. She lied by saying she did not refuse. She told me she cold not take the payment and that is refusing. She rely dryly talked over me as I instructor her to process the payment with my information. No reason for Karen to be rude and gain pleasure in making wait to express a verbal complaint. Anna had me wait now 15 minutes. Finally Aldolphus Brown came 15 minutes later. Inside the bank, Karen continued interacting with her child. I understand child care can be Difficult, but you should not dismiss customers in the workplace. Gustavo, the manager was out. This work environment was very unprofessional and unacceptable. I will not return to this location. I'm sure 53rd does not care. However, your negative treatment towards customers will not benefit your bank."