Magnolia 1 Crossgates Mall Road, Albany, NY 12203

"I called the sales associate waited on phone for15 minutes then called the service associate waiting 15 min then called the store manager and waited for 15 min …No Answer x3? No wonder this store is failing or maybe no one cares"

"Went to the showroom and had a blast for two hours before some hot shot came in and said we aren’t allowed to touch the equipment. “Only we can do the demos”; then have someone staffed there…"

"The magnolia section is a mess at this store. The staff are very nice and try hard but the supply chain issues, the overstock and return on TV panels, and the lack of very basic customer service sre beyond evident. The amps section for instance was such a mess that over half of them will scald your hand to the touch. Imagine going to listen to a new amp that so hot it burns your hand. The show room is also a bloody mess with way over priced McIntosh and BW's arranged in ridiculous fashion. The manager here needs to be fired. No one has checked at least 15 of those amps for weeks. They have been plugged in and running non stop..its so pathetic. I could do a better job on the weekends..not bragging just the customer deserves more. I would be embarrassed to reccomeded that store and how could you set up a project with people that don't even understand the basics of amps."

"Very bad experience with magnolia. I bought a Sony 65 inch oled television 8 month ago $3400.00. Suddenly my tv started getting shut off by itself. Though I have Greek squad 5 years warranty still I have to waited 2 month. 2 month I have suffered without tv. Magnolia they were not helping me over the phone at all . Very bad customer service. I have to called magnolia every week to ask what I have to do ? Today I went to store and there were a guy named Elvis he was extremely unmanned and unprofessional with me . I was asking him I gave the return authorization number from Greek squad but he was keep sending me back n front . Best Buy manager he even wasn’t sure what to do !!!!! He was calling over the phone other to ask what to do !!!!! I was shocked with their customer service . I was asking myself why I spend $3400.00 for one tv and I need to go through this all pain!!!!!! Last tv from magnolia.... no more tv from here specially with this customer service and this behavior totally unacceptable. Cross gate mall . Albany ."

"Amazing Service, Nick and Jordan are incredibly knowledgeable and always willing to help you find the best possible solution. I have an incredible system that would not have been possible without their help."