Lowe's Home Improvement

"We went significantly out of our way to come to this Lowes because it's the only one in the area with the tile we're looking for, according to the Lowe's website. After about 30 minutes of looking, with a store employee's help, the hundreds of pieces of 3x12 tile are somehow nowhere to be found."

"Ordered a new fridge on 25 November 2023, delivery was scheduled for 27 December. Took the day off for delivery and moved my old fridge out to the garage. The afternoon of the 26th (by time I checked my email the evening) received an email saying my delivery was pushed to January 11th. No explanation, no coordination, just wait two more weeks because Lowes said so, while losing money not being at work, and the manual labor of moving the old fridge. Called and I spoke with one of the head cashiers (Will) helpful and said a manager would call me back. Steve (I think store manager) calls and says there is nothing they can or will do. Steve seemed very uncaring and mater-of-fact, not that there lack of ability to hold up their requirement feel short and I MUST deal with it. No thanks. Cancelled the order and wont go back. I am now a Home Depot shopper, thanks Steve. I will also be shopping more local. Businesses caring about customers is important; Steve doesn’t care."

"The manager lady, at Niskayuna Lowes, can bodily lie to your face with contradicting policies within the same conversation, giving a hard time to process a return bought only a couple days ago. OFR item was sold and delivered when promised a new in box item. It was a snow thrower that was rusty, missing parts, missing warning stickers, missing manual, and was excessively greased as if used. Thankfully multiple associates came to my rescue and aided me in making a purchase and pickup at another Lowes, their help was night and day compared to their mean manager. Can confirm the new item was much better, brand new."

"Just like all the "home improvement" warehouses, there is less and less of a selection of actual stuff a good contractor would use and more and more junk a homeowner would be tempted to buy. There is a reason lumber yards are still in business. Staff the store with people who worked in the trade and stock it with high quality products and prime grade lumber and I might shop there for non emergency items. I can't tell you the number of times the "electrical" department gave me advice that would either not pass inspection or would outright burn my hose down"

"Always a deal in here. The customer service is pretty good too. I can always come here to get what I need to accomplish my job. The bathrooms are pretty clean which is unusual for stores this size. The staff goes above And beyond to make sure you find what you need and they're very knowledgeable in their departments"