Truliant Federal Credit Union Charlotte 1915 Back Creek Drive, Charlotte, NC 28213

"I recently had the pleasure of working with Felicita during the loan application process, and I cannot express enough how exceptional the service was. From start to finish, her professionalism, attention to detail, and dedication made the entire experience seamless and stress-free. Felicita went above and beyond to ensure that I fully understood the loan application process. She took the time to patiently answer all my questions and concerns, providing clear explanations that instilled confidence in the decisions I was making. Her thorough knowledge of the loan products and industry intricacies was evident throughout our interactions. What truly set Felicita apart was her proactive communication. I was consistently kept in the loop at every stage of the application process. She provided regular updates, promptly returned calls and emails, and demonstrated an unwavering commitment to keeping the process moving forward smoothly. This level of transparency and responsiveness was refreshing and greatly appreciated. In addition to her technical expertise, Felicita displayed a genuine understanding of the importance of the financial decisions involved. She approached the process with empathy and personalized attention, making me feel like more than just a client. It was evident that she truly cared about my financial well-being and worked diligently to tailor the loan solution to my specific needs. I would highly recommend Felicita to anyone seeking an exceptional customer service experience during the loan application process. She has set a standard of excellence that is truly commendable, and I am grateful for the positive and stress-free experience she provided. If you're looking for a knowledgeable, communicative, and dedicated professional, Felicita is the one to trust with your financial needs."

"UPDATE: Services that were down on Jan 1 are still down Jan 29! **1/24: Score going down, having online banking issues two months in a row, but no contact to say services are down and no one can tell when it will be up again. I left a Credit Union because of constant online problems and employees knowing nothing about it.** New to the area and chose Truliant as my Credit Union. Nice people and srvices, but drive thru service is horrid. No acknowledging your arrival, so your not sure if they see you. Takes forever to get service. Would like to see a policy of greeting the drive thru, even if to say I will be right with you."

"I absolutely love this branch, amazing customer service, and excellent staff."

"I attempted to file a claim with them due to a company I was dealing with breaching contract and me not being able to settle the issue with the company due to them closing. The new company that has taken over has blatantly said they won’t be honoring that part of the contract nor will any refunds be given for the amount that has been added into the loan amount. They refuse to give me my money back. I understand not being able to give me all of my funds back but to not be willing to give me anything back when I have proof the company breached the contract is barbaric to me. I thought they were a reputable bank and would do right by their customers. I was sadly mistaken. I’m not the only person dealing with this issue and wish I had gone with Bank of America or Wells Fargo as a bank instead. The other consumers who are dealing with the same issue have gotten their money back from them with no issues at all. I’m in the process of closing out my accounts and going with a bank that’s going to have my back as a customer of theirs. I will never refer anyone else to this bank"

"Becoming a new member at Truliant, has made me feel more confident. Especially, when you need help solving problems. Such as, your credit report and preparing for a new home. Every employee at Truliant deserves all and more. Their professionalism, attitudes, greetings and more, makes you feel just like you're at home. Thank you for your support and I Mr. RB becoming one of your new members. God Bless, Mr. R.L.B. Jr."