Goodyear Auto Service
3713 State Street, Schenectady, New York, United States
About the Goodyear Auto Service
Goodyear Auto Service is a trusted car repair and maintenance store located at 3713 State Street in Schenectady, New York. Our experienced technicians are dedicated to providing top-notch service for all your automotive needs. From routine maintenance to complex repairs, we have the expertise and tools to keep your vehicle running smoothly. Visit us today for quality service you can rely on.
Photos of Goodyear Auto Service
3713 State St, Schenectady, NY 12304, United States
Opening hours of Goodyear Auto Service
Monday:
07:30 - 17:30
Tuesday:
07:30 - 17:30
Wednesday:
07:30 - 17:30
Thursday:
07:30 - 17:30
Friday:
07:30 - 17:30
Saturday:
07:30 - 17:30
Sunday:
Day off
Reviews of Goodyear Auto Service
"Dropped car off in the morning for oil change and inspection. Told them no rush and that I couldn't pick it up till end of day. They still got it taken care of pretty quickly."
"Recently went with a family member to this location and it's nothing like it was when Ryan was there. After hearing my family member get scolded for driving unsafe and not coming in sooner (which was unknown to the customer) and that there's no way they can take the car home tonight (had been there about 3 hours), the next day they send them home with the same "unsafe" parts on the car. They weren't told of any issues until after it was too late to stop them for the night, it was too late to get a rental, and wasn't given the cost estimate until we were walking out the door. The cost was very expensive and seemed way too high, but they insisted this is with a discount. They also promised it would be ready first thing the next morning. I brought them to pick it up the next morning and the car was far from ready. Once completed the mechanic Kerry told him the cost was about half, as it turns out they didn't need to replace those "unsafe" parts after all. So the question is: did they want to increase their sales by doing work that wasn't necessary? Or were they trying to avoid a cost complaint and used the same parts that may be "unsafe"? Regardless, we won't be going back there after 25+ years of loyalty."
"Scott was a huge help when I was charged twice for my service because of a computer system issue the day of my service. I notified him as soon as I noticed the extra charge and he resolved the issue within 24 hours. He kept me informed of his progress and followed up to make sure my account was credited. I have been going to this Goodyear for many years and it has always been a great experience!"
"Update from 6/922 After my previous review (below), Scott (the manager) reached out to me about my concerns. He understood why I was frustrated and gave me a partial refund as well as a coupon for a free oil change. We discussed my interactions with his staff, which he acknowledged needed to be improved. I was impressed by his responsiveness and his desire to maintain me as a customer and overall desire for customer satisfaction. I know that it has been a challenging time for businesses as whole in hiring staff and the automobile repair industry has been particularly challenged since they need trained employees. Based on today's visit, I am absolutely willing to give them another chance. Original Review (6/7/22) I have previously used this location and had good experiences, but I think they must be under new ownership, and their service was abysmal. I brought in my son's car for a free tire rotation and alignment check. First, they had no record of our appointment so what should have been a 30 minute appointment took most of the day. Then they could not get the lug nut off (even though the brakes had been changed last week so they were not rusted on) and then when trying to replace the studs, something stripped so they had to replace the hub as well. Net cost to me $320 for a free tire rotation. When I complained, they made no effort to improve the situation (like maybe discounting the labor). Needless to say, we won't be back."
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