Dunkin' 667 Loudon Road, Latham, NY 12110

"I don’t know what happened to the old staff, but I really miss them because they were genuinely nice to the customers and very polite and patient. Over the past three times I’ve been here, there’s been what I assume to be the new manager, who's been extremely rude, unhelpful, and overall just very unpleasant to order from. I ask for a simple order; it’s not that hard to make it and have me on my way without the attitude and rudeness. I used to work in fast food, so I know from experience that it’s really that simple and not that hard. I hope future management has a better work ethic than the current staff, because this is unacceptable. I don’t care if today's not your day; you don’t care if today's not my day. So how about we both do each other a favor and just keep it cordial instead of arguing over food like children."

"Ordered a bacon egg and cheese on a toasted English muffin. The English muffin was burnt black. Clearly the staff making the sandwich doesn’t care. Will never order from there again."

"Excellent store and customer service friendly courteous quick good only store left for 3/20 coffee and always have my donuts plus I want"

"Very inconsistent with the coffee. I drink it black with a little swirl in it and sometimes it's fantastic and other times it tastes sour, burnt, old."

"Super quick service. The gentlemen who was the primary cashier also asked me my name so as to expedite my order since I was in store waiting. Very pleasant older dude and def has a good grasp on making operations run smoothly there. Very happy with them."