Windsor
1 Crossgates Mall Road, Albany, New York, United States
About the Windsor
Windsor is a trendy and stylish institution located at 1 Crossgates Mall Road in Albany, New York. This store offers a wide range of fashionable clothing, jewelry, and shoes for men and women. Whether you're looking for the perfect outfit for a night out or a casual everyday look, Windsor has something for every style and occasion. Come visit us and discover the latest trends in fashion at our store in Albany.
Photos of Windsor
1 Crossgates Mall Rd #252, Albany, NY 12203, United States
Opening hours of Windsor
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 21:00
Sunday:
11:00 - 18:00
Reviews of Windsor
"Store manager is extremely nasty and rude. I have never encountered anything like this in my life. I am never less than respectful to customer service workers, so to get that in return is a heavy slap in the face. And it wasn’t even just me, I watched her treat the customers in front of me quite rudely. This is most certainly not the job for her."
"Va'Ceia was AMAZING and effortless in helping me get myself together for a gala I had to be at within 4-hours! She pulled dresses, shoes, accessories...HUGE help! She understood body type and dressing for the occasion while also making sure I was comfortable with the look. I haven't had such a good mall shopping experience in a long time!"
"The clothes are cute but they never have a decent size selection, only xs and s in stock ( so great if you are those sizes) although the clothes always seem gross and dirty in store. They seem to be covered in dirt and whatever muck is also on the floors. the staff is extremely rude and always seem to have an attitude about something. I asked an associate to help me check sizing on a pair of pants fitted on a mannequin and she rolls her eyes and says “aren’t you holding those same pants in your hands anyway? And we can’t take clothes off mannequins anyway” if that’s the policy then fine but you don’t need to be rude. Your associates need a lesson in customer service or to find a different job."
"Windsor used to be my go to store to find dresses. A lot of the stores I used to go to closed (body central, wet seal, deb). My boyfriend got me a dress from there for Christmas. He picked out a random dress hoping I would like it, but it wasn't my type so I wanted to return it. He tried to return the dress and was told they have a 14 day return policy. I looked at the recipe and it said "any purchases made from 11/18-12/24 can be returned for a full refund". I go back and show the same lady what the recipe said and showed her he bought it on 12/08. She still insisted that they have a 14 day return policy. I'm not backing down, so she gets another employee to help. That employee says she can do a full refund, but only on a gift card. I tell her that's not what a full refund means. They even had a sign by the cashier stand that stated "full return in the original method of payment". So I tell her no the policy says this, you must honor it. She goes to get a manager and the manager finally let's me do the return. I asked the manager why I had to go through 2 employees and a manager to get a full refund when it's obviously a policy they are supposed to know and follow. The manager says they probably don't know about the policy. It doesn't matter whether the employee just started working there or if they have been working there for years; the training and meetings should be enough to relay important information. I dont know what happened to Windsor, but they used to be a decent store to shop at. They had a good management team and had effective team members. Now you can go into the store and no one interacts with you, employees are too busy to open dressing rooms or find sizes, and they don't know their own policies or how to be in retail."
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