McDonald's 1673 Union Street, Schenectady, NY 12309

"Went in today, a man left bc he was waiting 15min. For his order. And another woman said she would have left if she didn’t pay. And she was waiting longer than the man that left. Poor girl was going to be late for work she said and she made a good point this is supposed to be fast food. She’s correct was not fast. I think what the problem is, I can see the workers r doing their jobs but it’s the app. Orders in my opinion. I think they should take it away I see it every where and I think it’s slowing everyone down. App orders were done in like seconds. In my opinion if u really want something go in like everyone else, forget about these app orders. Worry about the paying customer in front of you. Not the workers fault they’re just doing what they r told. But i think too bc it’s a smaller McDonald’s just take the app orders away. Smaller McDonald’s but very busy."

"I have been going here for 15 years. The service is terrible. And I especially had a terrible experience tonight enough to the point to make me write this review. I never leave negative reviews but I was just there and was laughing with my friend in the drive through. When the person in the second window gave us dirty looks and gave lots of attitude assuming we were laughing about them (we were not) and said “what’s funny” then slammed the window closed and gave us a dirty look again followed by a “mhmmmm”. Extremely rude and unprofessional, I am very upset and felt very disrespected. Rude staff long waits all the time!!!"

"Staff are rude, don't pay attention, refused to let me order via drive through. I happened to be on a bike. I would have gone inside, but they close the dining room at 10pm. The gas station up the street provided me with better service. Shout out to Razda Mart, they have walk in service till 12 in the morning."

"The order was not right as soon as I pulled up to the window. They then asked me to pullover and they would bring it out when ready. It was only one meal and I waited at least 15 minutes for it. They served at least 5 or 6 cars by the time my meal came out. Then it was still wrong. Had my son go in. And they got the double quarter pounder wrong 2 more times inside when he went in to get it fixed. They just weren't listening to what people were asking for. First it was the size of the meal. Then the double 1/4 pounder was missing a patty, then they didn't have the toppings correct twice. My son really likes McDonald's, but I would be very hesitant to go back to this particular store."

"waited 20 minutes for a mobile order that was ready no one would give me my order not even the manager acknowledged i was standing there for so long"