Truist 419 Old Little Rock Road, Charlotte, NC 28214

"The worst branch i ever been, small check could not be cash, and i have 2 business account. They should close this place in 15 years they rejected to cash the check, and the check is from same bank truist"

"Customer service sucks, the lady teller acts as if she doesn't want to be there and Greg Waddy is very rude. I wasn't even being serviced by him and he was all in my banking business. I will never go to this location again."

"Customer service is seriously missing from this location. We have a corporate account and I have a personal account here and we have been with this bank since it was called SunTrust or whoever merged with who. One of the reasons why we have always been loyal to SunTrust and this bank now who has acquired those customers I can safely say things have gone downhill since then. This branch and particularly needs to get some very special attention from the main corporate branch. As with any company, especially a bank of the size, if you don’t let the bigger people know they cannot, at the very least pay attention to this to see if this was an isolated incident, or if there is a bunch of things in common, and they would unquestionably need to step in and fix things. I had one girl who was very questionably, borderline, rude, but another one stepped in when she could see that I was not thrilled with what was going on and did end up solving my issue. However, I’ve had multiple bad experiences here and we still are a customer of this bank. I just do not personally go to this branch anymore and plan on letting my branch manager at my main bank know about the incidences that I personally experienced along with observing other flat out, disrespect that I’ve seen the other customers. I can honestly say the truest bank would not except this behavior, especially when it’s pointed out, and they probably do their own internal investigation. As a business owner myself, I understand that if people do not point things out to me. Sometimes the people who really care about their business or the one they work for may not know about it until it’s too late or very expensive, or even worse, tarnishing your reputation owners/management/board members must know, these situations happen with staff/employees. I will not be going to this particular branch until the customer relations significantly improves. I’m available to management if they would like to talk."

"Went to this branch because I opened an account online. My initial deposit was done at the counter with my ID. My account was blocked because they st ated I was unae to be verified went back to the branch to once again show my ID and the exact same person who deposited my check said he needed more than my government issued ID to unblock my account. Drove to the Mt. HOLLY branch and my account was unblocked with my ID. I don't know what it is about the folks at this branch so I won't label I will just pray for a change in character or compentance."

"This bank is ok I expect them to really update the place since it’s pretty small compare to other branches but like the service here stinks I wait for like 20 minutes for someone to help me and my father out and I had to asked someone I have a question for them to help me. I also think that they need to make it bigger for more space for the drive through and atm because why is the atm machine is in the same line as the drive through which doesn’t make sense"