Dunkin',

1425 Portland Avenue, Rochester, NY 14621

"They are so rude! The service takes forever and they are like the house on Friday...they have toast no avocado, coffee no cups, hash no browns...LMBO"

"Workers always look annoyed you're there. There is never any food, literally, they don't have food. If you're hungry, don't go here. They got rid of the old café for this, it's awful and doesn't help anyone. Bring the old café back with better food, and better staff employed by the hospital."

"If I could rate 0 stars I would. Service is AWFUL and it is always very dirty. I stood in line to place my order, once it was my turn the employee started talking to a person in the seating area and had a full on conversation ignoring that I was even there. There were 4 people working that I was able to see and none of them acknowledged me. The employee talking to the person in the lobby took an order from them when they already had placed thier order and had drinks in thier hand. -10/10 would absolutely not recommend! There is a Dunkin right down the street from the hospital that I stop at every day instead of coming to this one. Do better!"

"I’m so sick of the staff and service here waited an 35 minutes for my drink just for it to be made incorrectly multiple times and my drink to be a quarter full Staff is unorganized doesn’t know how to make drinks, don’t know how to take orders no urgency they stand around instead of taking orders watched them delete my order from the screen then say they had no order for me when I ordered ahead"

"I have been here several times only because I work at the hospital. The management and work flow is horrendous. The employees look unhappy and move very slowly for being a fast food establishment. I will not be returning, I kept hoping it would get better but honestly it is worse."