Starbucks,

50 Medley Centre Parkway, Rochester, NY 14622

"I was disappointed because I went and placed an order for a vanilla bean. Frap with Ginger bread and caramel drizzle. I got my drink and there was no caramel drizzle on my cup only at the top of the whipped cream. And the person who made my drink acted like they didn't want to remake my drink. So I went to the starbucks in target in Irondequoit and they remade my drink with no problem thank you Shakeem and Alisia at the OTHER STARBUCKS IN TARGET Irondequoit!"

"This specific store has gone drastically downhill over the last few weeks. Mobile orders now take upwards of 30 minutes to receive (despite estimated time in the app) and cold brew drinks are all sold out by 8am. I can't even count how many times I've ordered ahead and had to leave without a drink in the morning because there are 10's of people still waiting. Incredibly disappointing."

"The barista didnt pay any mind to me and my girls was there while she’s gossiping to her friend until i cought her attention and with an attitude instead of saying hello or im sorry she says it with a tone what would you like, so I corrected her and said well hello, i would like.... she couldn’t remember my order and instead of speaking up and clear, she whispers. This is the worst starbucks experience i ever had. Starbucks dont usually have bad customer service like this"

"It honestly just depends who is working - there is one guy who I see frequently wearing a red shirt working and he never makes my drinks right to the point where i ask for a refund. On the other hand, the few younger girls here do a great job and are super welcoming. If anything, I do ask there to be more than one barista working at once... the line tends to get long and although I try to come here daily, I don’t want to be late to work."

"One of my favorite locations. They are always friendly and ready with a suggestion when I want to try something new. I might be as simple as changing or substituting lemonade for water in fruit drinks or suggesting something totally new."