Firestone Complete Auto Care

"The heater stopped working in my wife’s, SUV I.changed the main blend door and it didn’t fix the issue. I just didn’t have time to install the heater control valve which is extremely easy to get to. I dropped the car off and was quoted a 49.99 diagnostics fee. I expected that fee, to pay around 110-125 dollars an hour on labor, and a 10-20% markup on the price. I found the part between 40 and 70 dollars on the top end. The tech took short cuts on the instal and modified it make it easier to install. I’m not even really that upset about that, I’m upset that I was charged for 3 hours or labor to change a part that you could change in 30 mins , and that I was charged 224.99 for the part when the OEM part is 70. All together this was 626.79, I told them what was wrong with the system. Also that 626.79 was with a military discount. That would have been a 700 dollar fix. The only reason for the two stars are that the issue is fixed and the heater works. This Firestone can fix your cars and trucks but I don’t feel comfortable hwy are honest with their pricing."

"Always a friendly environment Devon at counter explains everything that you need to know about your car problems and the techs Todd and Jacob know their stuff and will let you know why things are happening with your car troubles these three guys are what customer service is all about. Very pleased every time I go there and have sent family members there and recommended that they are who you ask for. Kudos to that team in the Fuquay Varina store location."

"The team at Firestone is always helpful in getting my vehicles in for service and then completes the work quickly. I needed tires for my car to pass inspection and the representative found the size and made sure he could get them from his store and other stores to get the job done. He took care of everything before I even dropped the car off."

"The BEST service I’ve ever had. I came in for a new tire, because a screw was stuck in my tire. Five minutes after my service, I hit a pothole and blew the brand new tire. I was a mile away and they came to put the spare on for me, and replaced the brand new tire all in under an hour. I have military duty in Florida tomorrow, and I am overwhelmed with gratitude and appreciation for you guys! I felt defeated and you didn’t have to go above and beyond for me. Thank you all so much. Michael, I can’t thank you enough ♥️"

"I had an emergency repair needed over a weekend and the team here were great. Devin and Brandon were truly comforting and helpful. I needed a major repair that they were able to complete within a day and I was able to safely return home in confidence that my car was safe. I visit the area multiple times a year and if I ever need car assistance again, I will return here."