black bear ridge resort
1717 High Rock Way, Sevierville, Tennessee, United States
About the black bear ridge resort
Black Bear Ridge Resort is a charming lodging destination nestled in the heart of the picturesque Smoky Mountains in Sevierville, Tennessee. Located at 1717 High Rock Way, this tranquil retreat offers guests a peaceful escape surrounded by nature. The resort features cozy cabins and luxurious vacation rentals, perfect for families, couples, and groups looking to unwind and relax. Enjoy stunning views, modern amenities, and easy access to nearby attractions such as Dollywood, Great Smoky Mountains National Park, and Gatlinburg. Whether you're seeking adventure or simply want to unwind in a serene setting, Black Bear Ridge Resort is the perfect choice for your next getaway.
Photos of black bear ridge resort
1717 High Rock Way, Sevierville, TN 37862, United States
Reviews of black bear ridge resort
"Spent a week on bird nest way for a family vacation. It costed approx $11,000 for the week. First floor and third floor air conditioners did not work upon arrival, the first floor air conditioner unit was completely frozen solid. The third floor then froze up as well. We had to call maintenance three or four times to get them to send an air conditioning company out to fix it three times. ( I had to turn on the heat to melt the ice on the coils because the AC company took forever to get here). The Pool is cloudy as can be, the hot tub we had to pay to have cleaned even though it was dirty when we got here. The garbage does not get picked up enough especially for having 30 people in a big house like this. So it's piled up in our front hallway. (Smells great btw). The portable dehumidifier that they installed in the pool area does not work and there is mold and mildew on every surface in the pool room. One of Air conditioner units is completely rotted away, The sinks do not drain properly, water leaks from the upstairs showers down to the floors below causing mold in all the bathrooms. The stairs leading up to the house at the front are not nailed together correctly and are falling apart. There are spider webs and bird poop all over the exterior windows. We found garbage underneath the beds in almost every room from the previous renters. Some of the HVAC vents are not secured to the floors properly. The area and the view here are gorgeous and amazing, Dollywood is hands down my new favorite theme park. The mountain air... priceless. But we will not be staying here again. Definitely not worth the money and 1,000,000,000% not what I was expecting from a $2 million house. (Yes, I looked up the value online) We had to make multiple calls to maintenance in order to get them to just even a respond or communicate with us at one point making us wait 12 hours for the AC to get fixed because they didn't make the phone call. The 3rd floor was 80 degrees and there were kids sleeping up there because that's where the bunk beds are located. Some kind of a refund I feel like is needed."
"Just left one of their cabinets. 1240 Bird Nest Way. Horrible experience with all the money they wanted. Unfortunately, my family and I spent a week here. The maids were still there when we arrived. There was a child on the property I believe belonged to the cleaning lady. You would think that because the maid was there, the place was clean. Not at all, dust and crumbs alone at the bottom of the beds and everywhere else. We had to wash the sheets before we could use the bed because we did not know if they were clean. There were no towels in any of the bathrooms, no toilet paper. One of the refrigerators' ice maker was busted. The stairs on the right of the property had nails sticking up on almost every stair. The banister was extremely lose, and we could not use those set of stairs to leave or come back. The chairs at the dining room table were broken. The rocking chairs were busted. The pool had too much chlorine , which made my wife and I extremely sick. The hot tub was overfilled. The grill outside was completely nasty. We had to scrub it before we could use it. We had to buy things to clean it with because the grill tools that were there were complete gabage. We had to buy a battery for one of the smoke detectors because it constantly kept beeping. The firer alarm went off constantly, where the fire department had to come out 3 times. The last time was in the middle of the night on the last night of our stay. It woke up my entire family. We told them about these issues several times, but nothing was done. Someone finally came about the refrigerator, but it was on the last day of our stay. No one came to collect any gabage so we could have fresh gabage cans. They left us a couple of garbage bags, but that was it. Do not waste your money on this place"
"Excellent location of our cabin with an amazing view, but unfortunately the rooms were not that clean, the bathroom had fungus and the sink was clogged. For a luxury sale they promoted, they should take better care of their cabins."
"Huge cabins with wonderful views. But the upkeep of the cabins made me feel like I was in a cheap motel. Only 1/7 fireplaces worked. Hot tub wasn't filled all the way. Pool filter worked when it wanted to. One of the tubs leaked through the ceiling into another room. One of the arcade games was broken. I called front office about all problems so I wouldn't get blamed for them. Everytime I called they sounded very annoyed. Never fixed anything I told them about. Cheap motel vibes inside a mansion of a cabin."
"I cannot say enough good things about our trip here. The day of check in they called to inform me the microwave was not functioning properly and they would be putting a temporary one on the counter. We checked in to a beautiful cabin for a full week and had an amazing time!! The views are amazing too I might add and the drive up is not one you risk your life for. Two thumbs up!!"
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