Chipotle Mexican Grill 620 Hempstead Turnpike, Elmont, NY 11003

"The food was good because, Chipotle. But the service was exceptionally slow and the staff couldn’t have been less concerned that we were there. I hope they get it together."

"We placed an order online at 1205pm, available for pick up at 12:20pm. All three orders were cold: the meat, the rice, the beans, everything cold. The order was not seating on the pick-up rack as it was being prep when I arrived. I will also be contacting Department of Health as well. A restaurant should not be allowed to serve cold food, there are regulations around the prep / holding table to be at appropriate temperatures. Food safety is definitely an issue at this location!"

"The food is still good but the people make it not worth going, it wasn’t always like this. They’re just straight up rude with an attitude from the second you walk in. I don’t know how these people were hired or what process they went through, but I HIGHLY SUGGEST going an extra few minutes out your way to a different Chipotle. It’s absolutely unacceptable here, it’s not a random thing or a one day thing. It’s an EVERYDAY thing, the people on the line are just completely disrespectful. AVOID AT ALL COST! Just go the extra distance, this store isn’t worth it."

"i usually come to this chipotle all the time. I went there 2:30 new year’s eve .. and there is one person doing the orders and one person on register and one person doing order pick ups. I waited on line for 25 minutes and the person doing the orders did not seem to care that there was a line out the door taking his sweet time. He’s moving very slow with the line growing. He was taking orders making the food and looking at people on line seeing how angry everyone was getting. Please get your staff together. This is horrible service."

"I have been a loyal Chipotle customer for years, drawn in by the fresh ingredients and customizable menu options. However, my recent experiences at the Elmont Location have left me questioning whether it's worth the frustration. Let's start with the positives—the food quality at this Chipotle is generally good. The flavors are rich, the ingredients are fresh, and the variety of choices allows for a satisfying meal. Unfortunately, the positive aspects are overshadowed by consistent issues with service and management. One of the main grievances is the inconsistency in food temperature. While the flavors are there, more often than not, my order is disappointingly cold. It's clear that there's a gap in the process that needs addressing, whether it's related to the timing of preparation or the effectiveness of the heating equipment. Even more frustrating is the unreliability in terms of order readiness. I've lost count of the number of times I've been promised a specific pickup time, only to arrive and find my order isn't ready. The waiting times, ranging from 10 to 20 minutes, are unacceptable, and it's disheartening to see a lack of improvement despite repeated visits. Adding to the frustration is the management's inability to rectify these issues. There seems to be a consistent disconnect between what's promised and what's delivered. On multiple occasions, I've been told my order was ready, only to arrive and either face a lengthy wait or be informed that my order had already been picked up by someone else. This level of disorganization reflects poorly on the management and raises concerns about the overall efficiency of the operation. Equally disappointing is the customer service, particularly when I've had to wait for an extended period. Instead of empathetic communication, the staff member in charge often resorts to an impatient and somewhat rude manner, repeatedly saying "hello" as if I am an inconvenience rather than a paying customer. While I remain a fan of Chipotle's food, the consistent issues at this particular location have pushed me to explore alternatives. I sincerely hope that Chipotle addresses the operational challenges at this store, as I believe improvements in service and management are crucial to retaining loyal customers"