Holy Schnitzel (Cedarhurst)

"Absolutely horrific experience. Spent $600 for a family event to be delivered. After an hour of waiting for delivery at the scheduled time and numerous attempts to call for an update, we sent a family member to pick up. Once we got the food it was cold and pretty much inedible. Tried calling after the fact to discussed and was given the run around. Had to speak to the night manager finally after a week or two we finally reached them. Extremely unprofessional and unhelpful. This is the second time this has happened to us. We decided to give a second chance. Never again."

"For a kosher business, I am shocked that they don’t have a sink to wash your hands before you eat. I ordered a brisket burger. I suspected it would look more like a burger, just with brisket flavoring. Boy I was wrong. The sandwitch has fatty brisket on the bottom of a thin sliced piece of chicken cutlet and onions. I wish the chicken was thicker and onion were crispy. The bun was soggy. The cashier didn’t understand me. I was speaking English. I ordered around 2:00."

"Placed order at 5:56. Received notification "ready for pickup" at 6:16. Walked in at 6:25 and was told it's not ready. Asked again at 6:45 and the person found the order- ONE CHICKEN WRAP sitting on the counter waiting to be bagged. Got to my car and opened the bag- 1- It was cold, probably because it was waiting to be bagged for 30 minutes AND 2- The wrap was not cut in half. Seeing the dysfunction there, it wasn't worth going back. In the time I was there, I observed other customers who were all frustrated with the service. No one complained about the food quality, just the wait time and the lack of communication from the staff. I think they need more workers to resolve some of their issues. The problem is that there may not be room behind the counter to fit anyone else. I will not be going back. There are other local places I can spend money and get better service."

"During my recent visit to Holy Schnitzel, a restaurant that I had previously considered a favorite, I encountered a deeply disappointing experience. Despite explicitly requesting a 7:00 pickup time for my sandwich, I received a text notification at 6:30 stating that it was ready. When I called to address the discrepancy, the staff claimed they hadn't prepared it yet. Eventually, when I received the sandwich, it was disappointingly soggy, with the meat slightly cold. This lack of timeliness and subpar quality left me feeling dissatisfied and questioning the attention to detail at Holy Schnitzel. The disheartening aspect of this encounter was further amplified by the manager's dismissive attitude during our conversation. Instead of offering a genuine apology or seeking a resolution, the manager seemed indifferent to my concerns and showed a lack of empathy. Such behavior not only failed to address the issue at hand but also displayed a lack of professionalism and customer-oriented approach. The soggy sandwich, resulting from the substantial delay in preparation, significantly impacted the overall enjoyment of my meal. The bread had lost its desired texture, becoming unappealingly soft, and the meat lacked the warmth and freshness one would expect from a made-to-order item. This discrepancy between the requested pickup time and the actual preparation time highlighted a lack of attention to customer preferences and adherence to basic quality standards. Considering my recent experience, I am left with reservations about recommending Holy Schnitzel to others. Until they demonstrate a commitment to timeliness and address the issue of dismissive managerial behavior, it is difficult to have confidence in the dining experience they provide. I sincerely hope that the owner of Holy can take this into account."

"Today was my first time ever trying Holy Schnitzels food. As a matter a fact, today was my first time ever eating at a kosher restaurant. I am an African American and I wanted to try something new. I was greeted with respect by the cashier. My order was made very fast, I did not have to wait long at all. My opinion on the burger I had is, it was good. It was way different from what I am used to since I’ve never eaten at a kosher restaurant. The food was good and I will most definitely come back. It is a bit expensive but I understand why. Their pastries filling was delicious as well. I highly recommend this place."