Essex Burger

"Horrible customer service, very expensive but typical for an airport. Lady at the front desk can barely speak a word of English. Her customers service skills are just as bad. For the price the food was awful. Fries didn’t even came up with ketchup or any type of sauce for the whole meal as advertised. Spoke to the manager and he as the same equal don’t care attitude. The language barrier is the least of the problems If they can compensate with good customer service / food, but Noooo Not in their simpleton minds"

"Best experience I've had at an airport restaurant. The takeout order tablets were easy to use. The staff were polite. My burger was great. The price of a burger includes fries which offsets high airport pricing. Will be back next time I'm connecting though LGA."

"I’m a frequent traveler and always pleasant, polite, and patient when it comes to the service industry, being a member of it myself. I don’t often post reviews but this place warranted one. By far one of the worse customer service experience I’ve ever had— and I’ve been frequent traveler for more than three decades! The rudeness was next level & the food was nothing to write home about. It’s good thing the venue was new and clean, otherwise it would be a total fail."

"Stopped here on t. Came way to the gate and only had 45 min. Asked the man at the counter for carry out orders how long it would take to get a burger to go. He said 15 min. Decided to order it to go since I didn’t think there would be enough time to dine in. Placed the order and I told the man if the order came quickly we would sit at their table to eat and my husband sat at one of their tables to wait for the order. I walked about 100 yards to fill my water bottle at a water fountain. When I returned, there was a very rude woman standing near the take out counter who told me in a heavy accent that I needed to pay for the bottle of water and pointed to their cooler near the counter saying that I took the water from their cooler. I told her I was never near their cooler and I just came from the water fountain where I refilled my empty bottle. She just shook her head and did not challenge me again. A few minutes later my order was ready. Since the order arrived sooner than expected, we decided to eat at their table rather than at our gate. The same rude woman came to the table and started yelling loudly that we had to leave and could not sit there to eat because “we did not tell them in the beginning that we were going to dine in”. There were plenty of empty tables and it is not like the food came from another place. And when I placed the order the man didn’t say anything about not being able to eat there. We travel extensively throughout the US and the world and have never been treated so rudely by anyone. The food was OK for a typical $19 hamburger but because of the attitude of the staff member I would not recommend them nor will I ever return."

"At LGA airport near gate 74 on Terminal C this sit down order menu items along with spirits - waitresses take your order after you review menu using your phone photo app . See photo of square order plate stuck which you see once seated!! Saves paper environmentally correct. Must have though iPhone or high end phone. Electronics !! Being vegetarian only choice I had was grilled cheese with fries snd ketchup on side. Great tasting as they added honey ?) within melted cheese where I added Tabasco sauce to make it spicy… fries were freshly cooked and amazing. Ordered glass of Cabernet red wine as my flight was delayed and enjoyed my eating time listening to piped in music at my table. Service was fast food was delicious and watching people go by is ????"