Smashburger 528 Gateway Drive, Brooklyn, NY 11239

"Food is good. People there were very rude to me. Upon missing part of my order I had my husband go back in and he was dismissed and told we never ordered the missing items. I had to go back in to show them the order and that we were in fact missing two items . A older man said the lady packed it. I told him to check the bag. They both checked the bag and one of the items were at the bottom of the bag so they both looked at me very nasty, I than told them I’m still missing the other item and sauce. The man handed me the rest of the items in a very ride manner with no apology for having my time and my husbands time waisted while our food got cold."

"Food is always a hit. Their non dairy drink is NOT a hit. It was good at first, but I there is a weird aftertaste on the chocolate"

"The food was amazing but the wait was long. The place was very clean. The salad was fresh. And so are the burgers."

"The wait here is unnecessarily long and last few times I've been here the food has been subpar from the turkey burgers being overcooked and dry to the fries being cold. Today was more of the same. I had to wait 22 minutes for a burger and fries. I requested fresh fries and I was served grease with a side of fries. I didn't feel like changing them again because the cook making the fries had an attitude that I actually wanted fresh fries and not the ones that were under the lamp for more than 5 min. He dumped my fries in the container without draining them I like Smashburger but I think I'm done with this location. Its not worth the hassle. Hopefully the location on Flatlands is better."

"When I came here a month ago, the line was out the door and the manager kept coming out and making the announcement that their system was down for a while and just came back up so they were behind on their orders. I thought that it was good that the manager was being proactive and trying to manage the situation, but I really did not expect to wait over an hour to get my food. I figured this was an isolated incident, but judging from the other reviews it doesn't seem like the kitchen and staff are EVER ready for a crowd. Although the food was AMAZING, it was hardly worth the 1 hour and 20 minute wait time. Also, their fountain machine wasn't dispensing any ice and the drinks themselves were also not very cold so you pretty much needed the ice. The restrooms were also in pretty poor condition. Whether or not I would return here is 50/50. Although I would love to eat the food again, I'm not sure if it would be worth it. I have a hard time deciding whether or not my experience this time was an isolated incident or if the restaurant is frequently like this. Another thing to note is that people who aren't even eating anything will just sit and wait for their food and take up seating space. I can understand if they're just holding a spot for themselves or family members/friends, but there were MANY people who were taking their food to go and just wanted to sit while they wait which was really bothersome to the people who actually wanted to dine-in and had nowhere to sit. Not really the restaurants fault here, but the fact that customers are also so inconsiderate made this experience even worse."