F. Ottomanelli Burgers and Belgian Fries 60-15 Woodside Avenue, Queens, NY 11377

"This is THE spot for a nice steak dinner. The prices are great, the selection is wide, and the quality of meat is outstanding. The service is really great here too. The staff is friendly and they just want you to have a good time while you enjoy your meal. This is a top contender for the Best Steaks in Queens. Try the 21 day prime aged NY Strip, The Tomahawk (that one sells out) or the Flat Iron. Everything is cooked to perfection. If you're not sure what you want, the butcher will walk you through the selection to find the best option for you. I honestly can't wait to go back."

"My friends and I discovered this place through word of mouth and we LOVED IT. More people should know about it. Incredibly friendly staff and owner who checked in on us constantly and ensured our experience was the best. This place is known for its burgers, but what people don’t know, is that you can go order meats that they cook for you in the back. We did their lunch special and a ribeye steak to share. All the food was delicious and decently priced! We enjoyed our experience and would recommend to anyone. We plan to come back and continue supporting this business and hope you give them a try as well."

"UPDATE JAN 9TH: It's been over 2 weeks, never received the refund they promised of the meal I couldn't eat due to severe allergies. I hear it's delicious food but such a pity they lack integrity and have poor customer service. ORIGINAL: I don't usually post reviews but I was extremely disappointed with the customer service here. I have heard great things about the food here and decided to order pick-up for lunch at my brother's. I don't mind that parking wasn't the best as you will need to pay for meter parking as I was able to find a spot within a reasonable time. I placed my order at 1:40pm (as shown in my email order receipt) and the pickup time is 2:10pm. I arrived at 2:15pm and had to wait until after 2:30pm to receive my order. Mind you, the place had one seated customer and two people that came in and out while I was standing there. In the order, there were specifications of wants and needs for each burger, as seen in photo. The one marked '2' was mine. I have serious allergies with dairy and of course, ordered the 'hamburger.' You can already guess where this is going... Upon arrival to my brother's, my 'hamburger' was now a 'CHEESEburger.' If I was able to peel the cheese off, I would let it go but the cheese was melted on to the burger. Not as big of a deal, but my brother's burger, marked '3' had avocado when my order was the only one and he has a mild case of allergies towards it. I called to ask if someone could deliver the replacement burger and they asked me to order it again on Seamless/GrubHub without offering a refund. They did not provide recompense for their mistake. With trying to find a resolution to the problem, they hung up on me two-three times. The Hispanic girl as the cashier was most likely the one who picked up the phone as it's somewhat of a mom and pop shop, and was snickering in the background of the phone, complaining about me complaining when THEY were the one in the wrong. After a few calls, they finally offered a full refund for the two mistaken orders. I would have been happy with just a refund for my burger as it was not and cannot be consumed. The girl was extremely rude with her attitude and lack of customer service. For a girl with no professionalism, I'll give her credit she tried to keep her cool. She confirmed that the owner would refund the whole order and it would show up in my account 3-5 business days. It has been a solid week, needless to say, nothing in my account. I don't feel like speaking with rude people who don't know how to provide good customer service. I rather leave a poor review (and I don't post reviews unless totally moved to, positively or negatively) than to call back. If all is mended, I will retract this review but seriously, I have never dealt with such unprofessional and rude business owners before and am so disappointed to see that in a mom and pop shop. I gave 3 stars for food and atmosphere as my brother and his wife enjoyed the burger for what it was. I personally love mom and pop shops and always support them but unfortunately, not this one until they reconcile their wrong. Added note: They're lucky I didn't eat it and end up in the hospital where they may be sued for their negligence. That's how serious it could have been and they would have ended up in a worse situation."

"I recommend the hamburger and Belgian fries, especially with the rosemary sauce. The burger is flavorful, and the fries are perfectly crispy. The rosemary sauce adds an excellent herby touch that enhances the entire meal."

"Visiting from Arkansas. As we explored the area, we walked by and decided to give it a try. I'm really glad we did! We ordered the Otto and the Butcher burger (with grilled onions and mushrooms). It was the best burger I've ever had. You could tell the quality of the beef patties! I normally can't finish a burger and take the rest togo.. not this time! The fries are also perfect. They have a butcher shop that had a mouthwatering selection of fresh beef if you're looking to cook on your own. Highly recommend!"