Walmart Auto Care Centers

"I ordered two tires online on 11/27/2023. A full three weeks later I received an email stating that ONE of the tires was delivered to the store. A couple a days later I received another email stating the the entire order was ready for pick up. On 12/18/2023 at 11:15am I responded to the Auto Service area to pick up my tires. As I patiently waited in line at the counter to be helped (and was next to be attended to) another customer walked up and inquired about something he required from a locked case out on the store floor. The customer respectfully deferred to me since he knew I was next to be served and the employee (with no name tag affixed) mumbled something and then walked away to assist him. Upon his return I stated that was there to pick up two tires that were delivered. His response was to roll his eyes and let out a big sigh... After I provided him with my order number he picked up two tablets and walked out to the shop area. The time was 11:34am. At 12:05pm he eventually returned and informed me that he could not find the tires. At 12:08pm the Service Manger informed me that she was going to try and locate the tires and would be back in 5 minutes. She returned 15 minutes later to inform me that the tires were delivered but they were the wrong size! At that point she canceled the order and I left Walmart. I cannot imagine that this is the way Walmart runs a business! P.S. There was another customer who was behind me on line that was there to have four tires installed and after waiting an hour he just took the tires and left with them."

"Because this location is short-staffed.....they are purposely cancelling appointments. They would call you and say they are rescheduling your appointment, and give the reason that they are closed the day you want to come in, or some other random excuse. Then, they would cancel that second appointment Online. Then issue a refund saying Sorry things did not work out, and here is your refund. They would not answer their phone because they are embarrassed that Walmart would not hire more help to handle the overwhelming appointments for services. They are better off answering the phone and being honest in telling the customers that we simply cannot take on your request. Keep in mind they can only handle about 10 customers a day....and that is not good. You are better off going to a local tire shop or Mavis."

"I had my appointment scheduled for 3PM, I arrived at 2:40PM. Now it's 5:23PM STILL WAITING FOR MY TIRES TO BE INSTALLED. This place is not a good place to install your tires!!! It's better to just order it online and pick it up and install it somewhere else. They never answer their phone, they are short staffed. At the end of the day it's not like I'm getting it for free. I paid for this!!!! Very Disappoointed!!!"

"Worst job performed. This Auto care center doesn't care about their customers and try to cheat them out of doing a paying job the was order. I order 2 tires from Walmart and had the installation package included which they split up into, installation ($15 each), valve replacement ($3 each) and road Hazzard warranty ($10 each) , a fair price just like any other place. However, they didn't install the valves and still charge me for them. Very dishonest place. So imagine Going for an oil change and not getting your oil or oil filter replace after you pay for it. Not happy at all how they cheat customers of the simple things. Pictures are proof the I still have my old valves in my rims."

"Arrived on time.. had to wait a while for tires to be located.. but after that, all went smooth. I had wheels/rims only, which made things easier. The mount and balance went good, dude knew what he was doing and double checked his work. I can't complain at all !"