Sam's Club,

2435 US Highway 70 Southeast, Hickory, NC 28602

"Sam’s Club of Hickory… either you ask everyone who enters your store if they have a membership card or you ask no one. Your “greeter” didn’t greet, but was rude and targeted me, not the white woman who came up beside me. I was coming from work. I dress nicely. I showed the greeter the app on my phone. She couldn’t see my membership card. How would I make a purchase without a card or app?? I’m so irritated with racial profiling (I’m Asian). Please do better."

"My first trip to Sam's Club in about 15 years. Went at a bad time. Very crowded. I feel as if I save a lot of money but spent more than I normally would have."

"After being harassed by staff I will never be going back to this store again. I have had a membership in previous years but stopped my membership due to not needing it. I decided to come by and visit today and see what had changed and if I wanted to renew my membership, but before I could decide I was met with management telling me that I couldn't be there without a membership. They treated me like I was a criminal just for walking around. I will be taking my business to Costco, Sam's club has lost my business entirely, and their staff should not be treating customers (current or future) in such a disrespectful and hateful manner."

"Had the worst experience ever at a Sam’s Club today and it was here in Hickory. Three associates including two managers/supervisors would not stand behind the company wide return policy. Trying to return a Crockpot slow cooker that had defective stoneware. It is not subject to the 90 day return policy because it is neither a large major appliance and it is not an electronic (electrical yes but like a blender is considered small kitchen appliance) according to their departments on their website/app. 100% satisfaction applies to an item like this according to Sam’s website. It was really awful how they treated me as a long time customer of Sam’s. Arguing with me about simple principles on their own website. I am so frustrated and honestly someone needs to contact me and talk through how this will be corrected going forward. I am sick of supervisors/managers either knowingly not following policy or ignorant of it. Finally after 30min was able to get a store credit."