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Empress Newyork
464 Smith Haven Mall, Lake Grove, New York 11755
About the Empress Newyork
Empress Newyork is a trendy clothing store located in the bustling Smith Haven Mall in Lake Grove, New York. With a wide selection of stylish and chic clothing for women, this store is a must-visit destination for fashion-forward individuals. From casual everyday wear to elegant evening attire, Empress Newyork offers a diverse range of options to suit every taste and occasion. Whether you're looking for the perfect outfit for a night out on the town or simply want to update your wardrobe with the latest trends, this store has you covered. Visit Empress Newyork at 464 Smith Haven Mall and elevate your fashion game today.
Photos of Empress Newyork
464 Smith Haven Mall, Lake Grove, NY 11755, United States
Opening hours of Empress Newyork
Monday:
09:00 - 21:00
Tuesday:
09:00 - 21:00
Wednesday:
09:00 - 21:00
Thursday:
09:00 - 21:00
Friday:
09:00 - 22:00
Saturday:
09:00 - 22:00
Sunday:
11:00 - 19:00
Reviews of Empress Newyork
"Love the dress but to take a very dressy graduation dress and ball it up in a toothbrush bag!!! Who does that ???? No hanger ? No dress bag ???? Then the dress need links out to fit ??? No customer service, she say take it home and pull links out ??? Yet they ask for a tip !!!!! Dress is beautiful, but bring your own dress bag and prepare yourself for zero help. But they will watch you like a hawk , so much that they treat you like a criminal, you have the wrong customer!!!!! I ne er insisted the item was $10???? You out an expensive dress in a toothbrush bag ??? Who does that ??? U balled it up like a sock and I had to pay Rosie dry cleaning $25 to steam and remove chains that you refused to help with ?"
"Don’t waste your time coming here. The woman that works here - Lisa is her name is the worst. She is extremely pushy (very salesman like) and tries to force you to make a decision quickly by telling you the dresses take weeks to order. My 16 year old daughter was undecided about her dress selection. We told Lisa that we would need a few days before making a selection. Lisa called my daughter on speaker phone the next day and when she told her she decided to go with another dress, Lisa a whole grown woman hung up in her face. I visited the store to speak with Lisa about the situation and not only was she unapologetic, she mocked my daughter by saying “oh so I hurt her feelings?”, well I was busy. One thing you do not do is play with people’s children. Her behavior is uncalled for. And when I went to visit the store she was already screaming and being obnoxious about another customer. If you are looking for a dress go to Estelle’s in Farmingdale. The customer service is great. The store is huge and they have the same dresses for half the price and attitude!"
"Absolutely in love with my mother of the bride dress and all our bridesmaids dresses. Candasha was very helpful in styling and listening to exactly what we wanted and everything came out perfect. The price point was good for the quality plus the bundle discount for all our bridesmaids. My daughter also got her second cocktail dress here. Thank you. Will recommend this store to my friends."
"I walked into this store on like two days notice before I had a wedding to goto last month. I really took my chances. Well, let me tell you… They had the best customer service I have ever seen!! And their dresses are so absolutely beautiful, I bought two!! One for the wedding and another just to have! My husband saw that other dress and said I had to have it!! I bought a pair of shoes and matching earrings as well to go with the dress to wear to the wedding!! Then on top of that, I went into work and told my coworker about the lucky finds I had just bought, and SHE went there and believe it or not, bought a dress too!!!! I LOVE this new store and can’t wait to go back!!!!"
"Wish google had half a star or 0 stars, because this is what this store deserves. Brought a dress about a month ago from this store and tried it on looked beautiful. Today finally comes the day to wear it. Only had it on for 45 mins tops when all of sudden I was just sitting down driving to the event I had to go. When the zipper snaps open? I tried to see if I could unzip it so I could try to zip it back up. Unfortunately nothing worked the zipper was literally stuck/broken. Paid 85$ for 45 mins for the zipper to snap open? I went to go to the store and spoke to Candasha, think shes the store manger and may be the store owner. Had such an awful experience she is very condescending and unprofessional. I understand the store has a NO refund policy and ONLY exchange policy within 7 days of purchase . All I wanted was the same dress wasn’t even asking for my money back. Candasha, cut me off as I was speaking and started raising her voice and talking over me. Then started stating things that were very irrelevant to the dress situation stating that shes a “lawyer” and I tried to tell her that’s irrelevant to this situation, please don’t be rude and talk over me. Then I states this dress is cheap. She then started ranting that “no one told me to buy this dress” and that when I brought the dress the zipper wasn’t broken. She then states that if I would have came into the store on a day that just one of her employee’s was there (while shes not in the store) she would have told me to leave? Then she states I can take the dress to tailor or seamstress to get it fixed. She was insolent. Very unprofessional yelling at customer! Even if nothing could have been done she could've treated me with more respect. This store has beautiful clothes but quality and price are not worth it. The customer service very unacceptable and NO excuse on the way I was treated. Definitely do NOT recommend this store. Take your business elsewhere. Where they treat people with respect!"
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