Dunkin',

35 North Station Plaza, Great Neck, NY 11021

"this place has zero organization. i don’t expect a five star hotel but at least some hospitality. i’ve had a couple encounters at this particular location where workers and superiors stand around while you wait for an order. i’ve seen workers aimlessly cleaning instead of helping the customer at hand. i was infuriated today, November 5th, 2023. i had placed an order before i had even left the house. when i got there, 10 minutes after, the workers had only done the coffee. one worker wiped a shelf while her manager watched her. i had a train within the next 3 minutes meaning i had waited a full 15 minutes just for 1 iced coffee. keep in mind they had no business nor customers to attend to. ok food but disgusting service."

"One of my favorite dunkin donut places. The people here know how to make my coffee to perfection. Ordering is quick and are ready super fast. Staff is friendly."

"Filthy! Workers very unsanitary. They fiddle with their masks with same gloves that they prep the food with and if you ask them to change gloves they seem upset. One worker used her phone and then proceeded to prepare food. The older man at the register fiddled with money and the register, then decided to sweep(never taking the gloves off) when customer traffic slowed down and as a customer came in, he went back behind the counter, same gloves and made coffee and some sort of food he began to handle. All I can do is smh. They are disgusting. I’m speaking for the early morning crew as I’ve never been there any later than 7:30am. Something needs to be done about these very unsanitary conditions"

"I ordered online 5min before picking up. They weren't ready and I had to wait for another 10 min in the store. Only four doughnuts. Why does it takes so long? They ended up realizing my order was sitting there without knowing. There was no apologies. Very bad experience."

"The ONLY way this is a 4 rating cumulatively on Google is because of the owner's friends.. No sense of customer service. Employees yelling at you for your order. No social distancing rules for customers. The customers just bump into you and invade your space. No leadership. Horrible experience this morning at 7:30 a.m. hoping for better. Was just as bad as the Andrew hotel I stayed in. I'm serving your community by choice in a medical capacity. I was disgusted by the mayhem and customers yelling their order and bumping into me at 7:30 a.m. YOU have the capacity to make your franchise better. Food quality was bad too."