AutoZone Auto Parts

"I called yesterday and spoke with a customer representative who told me to come in the next morning for the pickup and installation of a car battery. I get there on time 9:30 am just to be told by someone else that I had to come back at 3:00 pm. Very unprofessional communication will never buy from that location again. 480 Suffolk avenue Brentwood."

"He destroyed the key screw trying to change the battery. Don’t go there unless you want your stuff destroyed"

"Was upset. Needed a quick part for my car. It was 9:54 and they already locked the door. And did not want to open the door. I looked at the sign and thought they just closed early and was dealing with a customer for a while. It said 10pm. So I don’t understand. You guys clock the doors before ten. Even though you state you guys are open until ten. I was mad because I was going on a long road trip. I guess it is what it is. Just needed a fuel cap. And if they couldn’t hear the doors being pulled open that’s a lie. I pulled pretty hard for them not to hear. They were just ignoring me."

"I never seen such an incompetent customer service. I went there to buy a bubble light for my car. Ended having a wrong one and charged 3 times for it. I tried to get reimbursed but it took more than an hour for them to figure out how to reimburse. I ended leaving my money on the table with no light. Enough time wasted, I had to cut it loose and go without neither the right bulb or my money. A band of clowns"

"You have the natural ability to understand and feel what your customers are experiencing, and you are able to meet their needs effectively. Well done! You excel at serving your customers. Great job! Remember to make the customer feel like a top priority. It’s important that their needs are met and they feel like they can provide honest and open, for it is the way to succeed at allowing true customer satisfaction"