First Bank - Franklin, NC,

30 Hyatt Rd, Franklin, NC 28734, United States

"Horrible experience with this bank. My advice is to not walk away from them but run."

"I joined when this was Macon Bank, which became Entegra, which became Select Bank, and which is now (at least briefly) First Bank. The service I enjoyed has degraded with each changing of the guard, and I finally elected to close my account. The first customer service representative I spoke with was NOT helpful. The second representative I spoke with was able to at least say she was closing the account. Unfortunately, she also said I called "too close to 5:00" to close the account yesterday, but that the "request was put in" and someone would call me today to confirm the account was closed. No one called me today. I should have closed that account years ago; better late than never, though. All of the small-town charm is gone. If you are shopping places to keep your money, I would suggest a credit union instead. *** EDIT: Update, 09/06/2022 - I felt bad about being so brutally honest, especially after getting a response from the company. But then.. no one ever called me! LOL. No effort was made to reach out to me, in any way, other than the copy/paste response to my review. I never got a call to confirm my account was closed; I did not get any documentation confirming my account was closed; and I did not get a follow-up call to "rectify" or "discuss" my experience. I stand by my initial review: take your money elsewhere!"

"Meka is a very sweet and patient person ! I’ve been banking with them for awhile now, very pleasant place !"

"Great customer service. Always so kind to me when I need anything!"

"Lobby is always closed! :( I understand Covid is going on but why open it for one week & then close it the next… frustrating."