Monro Auto Service and Tire Centers

"Great service from technician and the owner. The technician was training another young guy and he had so much patience with the new gentleman . The owner is phenomenal and if I could give them 20 stars, I would. Came back the next day to put my 4th tire on and had the opportunity to work with the new guy. Amazing and professional. Please, if you need your vehicle repaired visit Monro Auto on Route 9 in Wappingers Fall, NY. Thank you guys for being amazing!!! Sheronica"

"I recently had my car serviced at Monro Auto Service and Tire Center, and I am extremely satisfied with the experience. From the moment I walked in, Mike was friendly, professional, and attentive to my concerns. The technician Jamie was incredibly knowledgeable and efficient in diagnosing and fixing the issues with my Prius. They communicated clearly about the repairs and ensured I understood the work being done. I highly recommend Monro Auto Service and Tire Center for their exceptional service, expertise, and overall commitment to customer satisfaction. I will definitely be returning for any future automotive needs."

"I made an appointment for an inspection for my son's car. In order to pass inspection I ordered two tires and prepaid to have them installed and inspection so my son could bring the car and have the work completed. My son arrived at his appointment and the tires wree installed abd the car released to him. A few days later i discovered the inspection was not completed and ghe okd sticker still on the vehicle. I called to explain the oversight and requested to have inspected. I was given an attitude and was told I to hage my some bring the car in that afternoon. My son brought the car in, and was asked when was the last time the brakes were done. I personally installed new brakes on the vehicle last March. My son advised the technician we had just put them on recently and he replied to him under his breath "you should learn to lie better". The vehicle now failed inspection because a new code had appeared and the technician reported a tie-rod was bad. I had the entire front end worked on last January and aligned and the car sat in the driveway with no road use. My son brought the car home. I went to replace the front pads and rotors and the lug buts were put on with so much torque, i needed a breaker bar and a 4 ft pole extension to break them loose. I took the car to another shop and the inspection was completed without issue. This is not how a service shop should treat customers especially when the mistake lays in them. I still prepaid for the inspection and did not receive a refund. I chose to go to another shop because I completely lost confidence in the technicians and dont trust they will complete the work properly"

"I’ve been struggling to get my inspection done because everywhere around was cancelling my appointments. I chose to change where I was going to Monro. I made an appointment that night for the following morning at 8am. I was in and out with my inspection within the hour. I was very pleased with the service and wish I chose to come here in the first place."

"Customer service was good. I got a good explanation about the issue with my car . However, I learned later how you guys tried to take advantage of me. I got an estimate of $707 for an easy fix to my muffler pipe. I took the car to another shop and they didn't even charge me for anything. It took them 2 minutes so they didn't even request any payment. This is not the first time that Monro Muffler give me an astronomical estimate that makes no sense. I won't come back."